HOA Manager

Lennar•Orlando, FL

19h

About The Position

The HOA Manager provides management, direction, and leadership to ensure community properties are maintained and operated in accordance with company objectives. The role works closely with third-party management companies, internal and external counsel, association members, and developer representatives to manage associations and facilitate solutions to community issues. The position oversees resident relations and customer care, community and club management, homeowner and condominium association operations, facilities management, and financial planning. It leads external management companies and consultants, supports association boards and meetings, prepares and manages budgets and cash-flow projections, oversees community assets, and coordinates with Lennar teams and vendors.

Requirements

High school diploma or equivalent.
At least three years of experience as an HOA manager managing multiple community properties and associated infrastructure, including open space, trail systems, playground amenities, and pools.
Experience coordinating staff, trade vendors, service contracts, and community improvements, and managing budgets.
Effective and concise verbal and written communication skills.
Initiative and ability to achieve objectives with minimal supervision.
Detail-oriented, problem-solving ability, and capacity to handle complex situations.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and similarly complex documents.
Computer literacy, including word processing, spreadsheet analysis, project scheduling, and data-management software.
Valid driver's license and satisfactory driving record.

Nice To Haves

Bachelor's degree in Business, Finance, or a related field.

Responsibilities

Direct interactions with customers, management companies, association managers, activities directors, gate attendants, architectural review boards, vendors, and suppliers.
Respond to customer complaints, coordinate with Lennar Corporate Customer Care, and manage complaint resolution within expected timeframes.
Facilitate customer care seminars and develop and maintain resident-relations plans and initiatives.
Coordinate community needs and requests with homebuilding, administration, and sales associates.
Manage the creation and oversight of master and sub-homeowner associations, maintenance-free designations, community development districts, condominium associations, and common associations.
Participate in the operation of Community Development Districts.
Develop processes for consistent communication with customers and management companies, including newsletters, event calendars, and websites.
Lead relationships with business groups and help achieve company and property goals.
Serve on HOA and CDD boards of directors as required and develop communication processes between Lennar Sales and community representatives and HOA management.
Lead external management companies and consultants responsible for more than $50 million in club and common-area assets, including operational control and execution of asset-management strategies.
Create HOA, club plan, condominium, and sales disclosure documents.
Direct association meetings, including quarterly, budget, committee, public presentation, annual, and turnover meetings.
Manage the preparation, establishment, and operation of homeowner, condominium, and commercial associations; serve as a liaison and board member.
Oversee management-company service standards for golf courses, restaurants, pools, clubs, and fitness facilities.
Ensure management companies provide appropriate staff training, supervision, and follow-through; manage their performance and develop staff evaluation and development processes.
Analyze and review monthly community HOA, condominium association, and CDD financial statements.
Prepare and execute community asset-management plans.
Develop accurate annual budgets, meet deadlines, and account for asset goals and market conditions.
Develop, implement, and track the Division's annual HOA budget and budgets for individual communities.
Maintain detailed annual cash-flow projections and develop strategies to streamline cash forecasting.
Develop the Division's annual HOA budget, including revenue and deficit-funding projections and plans to increase Food & Beverage revenue.
Manage community budgets.
Assemble, review, approve, and monitor architectural control requests for associations where the Declarant still controls the board.
Assemble, review, update, and monitor information entered into the Access system for the Land Department.
Secure new letters of credit, negotiate reductions, and track and monitor outstanding letters of credit.