General Manager- HOA

Castle Group•Osceola, FL

About The Position

Under general supervision and in association with the Board of Directors, the Community Association Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the Association’s common elements are provided in a first-class manner and in accordance with community rules and regulations. This hands-on leadership position oversees the community’s operational, administrative, financial, human resources, maintenance, and security functions. The manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and performed in accordance with the management agreement between the Board of Directors and Castle Management, LLC. The manager provides exemplary service consistent with Castle Group’s values and mission and demonstrates customer service representative of Castle Royal Service. The role leads the on-site leadership team and works with the Board, department managers, staff, residents, legal counsel, vendors, and Home Office contacts. Responsibilities include community operations and accounting, budget and financial processes, records and statutory compliance, emergency preparedness, bids and capital projects, staff leadership and development, and communication with owners and Board members. The position may involve extended hours, weekends, off-site training, and occasional coverage at nearby communities. A valid driver’s license may be required.

Requirements

Active Community Association Manager (CAM) license required.
Five years of CAM or related leadership and business experience required; more may be required depending on the community.
Experience managing large-scale HOAs with amenities.
At least five years of leadership experience leading a team of at least 10 teammates.
Outstanding customer service, communication, and interpersonal skills, including the ability to build effective customer-focused relationships across organizational levels.
Experience with conflict resolution strategies.
Ability to work under tight deadlines and use time effectively according to priorities; advanced time-management skills.
Effective written and verbal communication skills.
Basic knowledge of property-management accounting practices and terminology, and budgeting or forecasting skills.
Ability to interpret, review, analyze, and summarize financial statements, including reporting information to the Board.
Capital project budget and management experience.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Excellent organizational skills and attention to detail.
Excellent leadership development skills and strong talent-development skills.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Strong presentation and public-speaking skills.
Intermediate Microsoft Office skills, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Ability to communicate, receive, and exchange ideas and information through spoken and written language.
Ability to lift 30 pounds following appropriate safety procedures; stand for extended periods; work in heat, cold, wind, and rain; walk and climb stairs; handle and reach for objects; type and use a computer monitor; navigate property and buildings; perform repetitive wrist, hand, and finger motions; detect emergency alarms; hear and respond to verbal requests in person and by telephone; and communicate verbally in an understandable, professional manner.
Visual ability correctable to 20/20.
Ability to work extended hours and weekends if needed.
Ability to work under pressure, maintain composure, and exercise good judgment during emergencies and stressful situations.
May need a valid driver’s license.
May be required to travel to off-site training and occasionally cover staff at other communities within a reasonable commuting distance.

Nice To Haves

CMCA, AMS, or PCAM certification preferred.
Bachelor’s degree preferred, with a concentration in business or hospitality preferred.
Fluency in multiple languages is desirable and may be required depending on community needs.

Responsibilities

Plan, direct, and oversee systems that protect Association assets and records.
Direct the team in issuing violations and preparing for grievance committee meetings.
Ensure the site team follows collection policy and refers accounts to attorneys as required by that policy.
Work with department managers to create and manage the Association’s budget and financial processes.
Inspect the community and facilities to ensure department heads address maintenance and security needs.
Assist in preparing monthly financial reports, review them for accuracy and variance trends, maintain working knowledge of the reports, and support the Treasurer with responses to financial questions.
Serve as the first point of contact for Home Office escalations, particularly accounting matters.
Work with department managers to meet reporting requirements in the Castle Management contract.
Assist other departments with preparation of the annual budget and coordination of budget meetings.
Comply with meeting requirements under Florida Statutes 718 or 720.
Ensure the Property Manager stores and maintains Association records required by Florida law, including maintaining the Association website.
Prepare and implement emergency preparedness plans under the Castle Management contract, including plans for weather events and natural disasters.
Oversee solicitation of bids and preparation of bid analysis sheets for Board review for maintenance, construction, community projects, and other services in the Association’s interest.
Oversee drafting of requests for proposal for large projects so vendor submissions are comparable.
Ensure direct reports promptly investigate and fully document accidents and property damage or personal injury claims, including work-related injuries, and report them to the appropriate party within required timelines.
Act as liaison among department managers, legal counsel, Board members, and Association vendors as needed for Association business.
During the Property Manager’s absence, ensure the Assistant Property Manager tracks homeowners’ architectural change requests and inspects completed work for compliance; use assigned software to engage Board or Committee members in the architectural review process and attend ARC meetings.
Manage the employee cycle for direct reports, including hiring, training, performance management, payroll and PTO approvals, coaching, and development.
Ensure the team can meet community goals and standards in a hospitable, sensitive, and courteous manner.
Ensure site teammates follow safety precautions and procedures.
Foster appropriate communication among Board members, residents, and Management.
Respond to owner and Board member requests within required timelines.
Directly manage the on-site leadership team and conduct supervisory responsibilities in accordance with Castle policies and applicable laws, including hiring, training, development, mentoring, work assignment, performance appraisal, rewards, discipline, complaint handling, and problem resolution.
Perform other duties and responsibilities as assigned.