Maintenance Supervisor, Essex House, Takoma Park MD, Signing Bonus Offered

Enterprise Community Partners•Takoma Park, MD

5d•$27 - $30•Onsite

About The Position

The Maintenance Supervisor provides leadership and oversight for the physical condition, appearance, and operational efficiency of the property, creating a safe and attractive living environment for residents and a positive workplace for associates. The role ensures timely, accurate, high-quality completion of resident service requests and contributes to resident satisfaction through professional, courteous communication and service. The supervisor oversees routine, preventive, scheduled, and emergency maintenance and general upkeep across the community and its equipment, maintaining appropriate logs and records. The position manages and trains maintenance associates, oversees apartment turnovers and vacant-unit repairs and cleaning, monitors the community and grounds, and maintains landscaping and safety. It also contributes to budget planning, manages service contracts and purchasing within established budgets and policies, responds to emergencies, and supports other communities as assigned. The role manages the maintenance department, which may include senior and other maintenance technicians, apprentices, and porters. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining associates, and resolving complaints and problems. The position also delivers training as assigned and attends required in-service training.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain certification within 90 days of employment.
Proficiency using hand and power tools.
Ability to lead, direct, and motivate others.
Ability to work in a fast-paced environment, stay organized, follow up effectively, and manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.

Nice To Haves

Prior supervisory experience.

Responsibilities

Provide leadership and oversight for the property's physical condition, appearance, and operational efficiency.
Ensure resident service requests are completed promptly, accurately, and to a high standard.
Provide excellent customer service and communicate courteously and effectively with residents, associates, management, and guests.
Perform or oversee routine, preventive, scheduled, and emergency repairs and general upkeep; maintain appropriate logs and records.
Manage, train, and direct maintenance associates and ensure assigned responsibilities are completed efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep community areas safe, tidy, and free of trash, debris, and animal waste; maintain dumpster areas and prepare dumpsters for pickup.
Monitor the community and grounds for safety and maintenance needs and advise management of areas requiring attention.
Maintain landscaping, water flowers, and perform snow removal as needed.
Comply with company policies and procedures and external regulatory requirements.
Resolve complex or advanced service issues, including sensitive resident communications.
Contribute to annual budget planning and maintain property appearance within budget parameters.
Ensure necessary service contracts are in place and renewed annually, balancing service quality and expense.
Purchase equipment and supplies in accordance with budgets and purchasing policies.
Respond to emergencies promptly, appropriately, and courteously.
Develop and deliver formal and informal training to associates as assigned; attend required in-service training.
Support other communities as assigned by management.
Manage the maintenance department, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and resolving complaints and problems.
Perform other duties as assigned.