Maintenance Supervisor, Owen Brown, Columbia MD, Signing Bonus Offered

Enterprise Residential•Columbia, MD

About The Position

The Maintenance Supervisor provides leadership and oversight for the physical condition, appearance, safety, and operational efficiency of the property. The role ensures a safe and attractive living environment, high-quality service, resident satisfaction, and associate engagement. It oversees timely completion of resident service requests, routine and emergency repairs, preventive maintenance, general upkeep, apartment turnovers, and the maintenance of community grounds and equipment. The supervisor also manages maintenance associates, supports property marketing and resident satisfaction through courteous customer service, contributes to budget planning, and helps ensure compliance with company policies and regulatory requirements. The position manages the maintenance department, which may include senior maintenance technicians, maintenance technicians, maintenance apprentices, and porters. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining associates, and resolving complaints and problems. The supervisor may also deliver training, attend required in-service sessions, and support other communities as assigned.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain it within 90 days of employment.
Proficiency in the use of hand and power tools.
Ability to lead, direct, and motivate others.
Ability to work in a fast-paced environment, stay organized, follow up, and manage multiple priorities.
Strong verbal and written communication skills, including the ability to interact in English with diverse associates, residents, and external agencies.

Nice To Haves

Prior supervisory experience.

Responsibilities

Lead and oversee the property’s physical condition, appearance, safety, and operational efficiency.
Ensure resident service requests are completed in a timely, accurate, and high-quality manner.
Communicate professionally with residents, associates, management, and guests, and resolve complex or sensitive service issues.
Identify, complete, or oversee routine, preventive, scheduled, and emergency maintenance repairs and general upkeep; maintain appropriate logs and records.
Manage, train, and direct maintenance associates and ensure their responsibilities are completed efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep community areas, grounds, dumpster areas, and other spaces safe, tidy, and free of trash, debris, and animal waste; prepare dumpsters for trash pickup.
Monitor community areas and grounds, advise management of areas needing attention, maintain landscaping, water flowers, and perform snow removal as needed.
Comply with company policies, procedures, and external regulatory requirements.
Contribute to annual budget planning and maintain the property’s interior and exterior condition within budget parameters.
Ensure required service contracts are in place and renewed annually; purchase equipment and supplies in accordance with budgets and purchasing policies.
Respond promptly and courteously to emergencies.
Develop and deliver formal and informal training as assigned and attend required in-service training sessions.
Support other communities as assigned and perform other duties as assigned.
Interview, hire, train, assign, direct, and evaluate maintenance associates; reward and discipline associates and resolve complaints and problems.

Benefits

Dental, health, and vision care plans.
Family-building benefits, including adoption and surrogacy support.
Flexible work arrangements to promote work-life balance.
Health advocacy, an Employee Assistance Program (EAP), and mental health benefits.
Financial education and wellness programs.
401(k) plan with employer matching contributions.
Learning and development opportunities, including tuition reimbursement for job-related courses and certifications.
Annual performance bonuses.
Generous paid leave programs.
Signing bonus offered.