Maintenance Supervisor, Owen Brown, Columbia MD, Signing Bonus Offered

Enterprise Community Partners•Columbia, MD

5d•$30 - $35

About The Position

The Maintenance Supervisor provides leadership, direction, and oversight for a property's physical condition, appearance, and operational efficiency. The role helps maintain a safe and attractive environment for residents and associates while supporting quality service, resident satisfaction, and associate engagement. The supervisor ensures resident service requests are completed accurately and promptly; oversees routine, preventive, scheduled, and emergency maintenance; manages maintenance associates; and supervises apartment turnovers and property upkeep. The position also supports resident relations, marketing efforts, annual budget planning, service-contract management, and purchasing within established policies and budgets. The Maintenance Supervisor monitors the community and grounds, responds to emergencies, addresses complex resident service issues, delivers training, attends required training, and may support other communities as assigned. The role manages the maintenance department and performs supervisory duties such as hiring, training, directing work, evaluating performance, and resolving complaints and problems.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain certification within 90 days of employment.
Proficiency in the use of hand and power tools.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment, with strong organizational and follow-up skills and ability to manage multiple priorities.
Strong verbal and written communication skills, including the ability to interact in English with diverse associates, residents, and external agencies.

Nice To Haves

Prior supervisory experience.

Responsibilities

Lead and oversee the property's physical condition, appearance, and operational efficiency.
Ensure timely, accurate, and high-quality completion of resident service requests.
Provide courteous, effective communication and customer service to residents, associates, management, and guests.
Perform or oversee routine, preventive, scheduled, and emergency repairs and general upkeep, maintaining appropriate logs and records.
Manage, train, and direct maintenance associates and ensure their responsibilities are completed efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep property areas safe, tidy, and free of trash, debris, and animal waste; maintain dumpster areas and prepare dumpsters for pickup.
Monitor the community and grounds, advise management of areas needing attention, maintain landscaping, water flowers, and perform snow removal as needed.
Comply with company policies, procedures, and regulatory requirements, including operational and human resources procedures.
Resolve complex or advanced service issues, including sensitive resident communications.
Contribute to annual budget planning; maintain property appeal within budget; ensure service contracts are in place and renewed; and purchase supplies and equipment in accordance with budgets and policies.
Respond to emergencies in a timely, appropriate, and courteous manner.
Develop and deliver formal and informal associate training as assigned, and attend required in-service training.
Support other communities as assigned and perform other duties as assigned.
Manage the maintenance department and carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and addressing complaints and problems.