Maintenance Supervisor, Essex House, Takoma Park MD, Signing Bonus Offered

Enterprise Residential•Takoma Park, MD

3d•Onsite

About The Position

The Maintenance Supervisor provides leadership and oversight for the physical condition, appearance, safety, and operating efficiency of the property. The role supports a quality living environment for residents and a positive workplace for associates, with a focus on service quality, resident satisfaction, and associate engagement. The supervisor ensures resident service requests are completed accurately and promptly, communicates courteously with residents, associates, management, and guests, and resolves complex service issues. The position oversees routine, preventive, scheduled, and emergency maintenance and general upkeep throughout the community, including apartment turnovers, repairs, renovations, painting, cleaning, landscaping, and snow removal. The supervisor maintains logs and records, monitors the property and grounds for safety and maintenance needs, and ensures the community remains clean and orderly. The role also manages maintenance associates, supports training, contributes to budget planning, oversees service contracts and purchasing within established policies, responds to emergencies, and supports other communities as assigned.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification—Type II or Universal—or ability to obtain certification within 90 days of employment.
Proficiency using hand and power tools.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment with strong organization, follow-up, and multiple-priority management skills.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.

Nice To Haves

Prior supervisory experience.

Responsibilities

Lead and oversee the property's physical condition, appearance, safety, and operational efficiency.
Ensure timely, accurate, and high-quality completion of resident service requests and provide excellent customer service.
Identify and complete or oversee routine, preventive, scheduled, and emergency repairs and general upkeep throughout the community and on equipment; maintain appropriate logs and records.
Manage maintenance associates, ensuring they are trained and complete their responsibilities efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep the property and grounds safe, tidy, and free of trash, debris, and animal waste; maintain dumpster areas and prepare dumpsters for trash pickup.
Monitor the community and grounds and advise management of areas needing attention.
Maintain landscaping, water flowers, and perform snow removal as needed.
Comply with company policies and external regulatory requirements, and maintain an understanding of operational and human resources policies and procedures.
Resolve complex or advanced service issues, including sensitive communications with residents.
Contribute to annual budget planning; maintain the property's appeal within budget parameters; ensure required service contracts are in place and renewed; purchase equipment and supplies according to budgets and purchasing policies.
Respond to emergencies promptly, appropriately, and courteously.
Develop and deliver formal and informal training to associates as assigned, and attend required in-service training.
Support other communities as assigned and perform other duties as assigned.
Supervise the maintenance department, which may include senior maintenance technicians, maintenance technicians, maintenance apprentices, and porters.
Perform supervisory duties in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and resolving complaints and problems.