Maintenance Supervisor - Ascend Angeline
About The Position
The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the property’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role manages the maintenance team, supports hiring and employee evaluations, and oversees the full make-ready process. It also involves diagnosing and repairing service issues, inspecting work performed by team members and vendors, managing maintenance inventory and costs, and supporting maintenance and capital budgeting. The supervisor completes preventive maintenance, promotes safety and regulatory compliance, provides customer service, and resolves complaints. The schedule is 40 hours in a regular work week, with weekend work when scheduled and flexible on-call availability during evenings, weekends, and holidays. The work includes frequent exposure to outdoor elements and may involve routine local or occasional non-local business travel.
Requirements
- High school diploma or GED equivalent.
- Working knowledge of OSHA standards and MSDS regulations.
- One to three years of supervisor experience, with skills to hire, lead, direct, evaluate, and manage team members.
- One to three years of management experience.
- Ability to communicate and connect with people at all levels.
- Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
- Current valid driver’s license.
- EPA Type I and II or Universal certification for refrigerant recycling.
- Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, plus certifications required by state and local jurisdictions.
- Availability to work weekends when scheduled and to take on-call shifts during evenings, weekends, and holidays.
- Ability to perform essential job functions unaccompanied.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
- Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
Nice To Haves
- Technical degree.
- Two to three years of apartment maintenance experience or equivalent.
- Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.
Responsibilities
- Manage the maintenance team and assist with employee evaluations.
- Interview, hire, orient, and train new hires.
- Oversee the make-ready process from beginning to end in accordance with company policies and procedures.
- Complete and assist with work orders from resident requests and routine property upkeep by diagnosing problems and making repairs in accordance with policies, safety standards, and code requirements.
- Inspect work performed by service team members and develop corrective action plans as needed.
- Inspect contractor, vendor, and service-provider work to verify quality, scope, and specifications.
- Maintain adequate inventory of spare parts and maintenance materials; work with the Community Manager to order supplies and tools within budget guidelines.
- Assist the Community Manager in developing maintenance and capital expense budgets.
- Support cost-control efforts by repairing parts when possible and using materials, supplies, tools, and equipment appropriately.
- Keep informed about changes in technology and industry standards.
- Complete monthly preventive maintenance procedures as outlined in the Policy and Procedure Manual.
- Demonstrate customer service in interactions with employees, residents, clients, and vendors.
- Maintain the property’s safety, cleanliness, general appearance, and appeal; report equipment malfunctions and injuries or accidents.
- Ensure the property maintenance team complies with company standards for service requests.
- Conduct scheduled safety meetings, maintain required documentation, perform inspections as needed, and support compliance with safety laws and requirements.
- Resolve customer complaints and issues.
- Perform other duties as assigned.
Benefits
- Two or more weeks of paid time off.
- Paid holidays.
- Medical, dental, and vision insurance.
- 401(k) enrollment opportunity.
- Employer-paid basic life insurance and short-term disability.
- Paid parental leave for birthing and non-birthing parents after six months.
- Potential opportunity for rent savings, depending on property and ownership.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
