Maintenance Supervisor | Camden Village District

Camden•Raleigh, NC

About The Position

The Maintenance Supervisor leads the maintenance team and oversees the overall maintenance of a multifamily community, including repairs, the make-ready process, and preventative maintenance. The role focuses on creating positive resident experiences by anticipating needs, exceeding expectations, and working with a customer-focused, team-oriented approach to meet community goals. The supervisor manages daily maintenance activities and service requests, coordinates preventative maintenance, and oversees apartment turnovers from move-out inspection through completion. The role also includes hands-on repairs, team training and development, safety and inventory oversight, budget monitoring, and support for other community operations. The supervisor may also assist with new development or rehabilitation projects.

Requirements

High school diploma; some college or trade school is preferred.
At least 3 years of general maintenance experience, including at least 1 year of apartment maintenance experience.
Previous supervisory experience.
EPA Type I and II or Universal certification, and CPO certification.
Ability to perform tile work, carpentry repairs, and all aspects of apartment make-ready work.
Ability to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, major appliances, pool and spa equipment, and other community systems such as gates, phone jacks, and irrigation systems.
Required city or state certifications or permits for job responsibilities, such as pool operations, maintenance, or electrical work.
Dependable transportation to and from work and ability to accommodate a rotating on-call schedule.
Valid driver’s license if working at a community that uses Low Speed Vehicles.
Ability to work a varied schedule, including weekends and holidays as required.
Ability to read and write English at an intermediate level to read diagrams, meters, and instructions.
Ability to use common-sense understanding to carry out instructions and plans and to work in standardized situations with occasional or no deviations from standard procedures.
Excellent interpersonal skills and ability to interact with the public.
Ability to meet the position’s physical demands and perform essential functions with or without reasonable accommodation.
Attendance and punctuality.

Nice To Haves

Some college or trade school.
Certified Apartment Service Technician (CAMT) certification.

Responsibilities

Supervise the maintenance team and schedule maintenance activities, including make-readies and service requests.
Monitor and prioritize service requests and tasks, identifying emergencies for expedited attention.
Communicate assignments to the maintenance team and monitor workloads to ensure timely and efficient completion.
Coordinate, schedule, and perform preventative maintenance on the community and apartment appliances and equipment.
Manage the make-ready process by inspecting vacant apartments after move-out, determining needs, coordinating with vendors, monitoring progress, confirming repairs and replacements are completed, and notifying the Community Manager when work is complete.
Identify repeated repairs and work with the team to determine causes and appropriate actions.
Participate in completing service requests, including repairs and replacements involving appliances, plumbing, air conditioning, heating, and electrical systems.
Complete accurate OneSite records for service requests, preventative maintenance, and vacant apartment make-readies.
Identify and correct or report safety issues, hazardous conditions, and maintenance needs to the Community Manager.
Provide the Community Manager with input on employee performance, resident compliments, and corrective counseling needs.
Assist the Community Manager with recruiting and interviewing maintenance team candidates.
Train, develop, and mentor maintenance staff.
Complete written property safety audits periodically.
Maintain adequate repair-supply inventory.
Monitor the monthly maintenance budget and provide input to the Community Manager on annual budgets.
Assist with groundskeeping, pool maintenance, housekeeping, notice distribution, apartment inspections, and other tasks as needed.
May oversee community development or rehabilitation work, including market surveys and strategies, providing property-management input to construction teams or contractors, walking apartments, and punch-out work.
Maintain the organization and cleanliness of work areas and maintenance shops.