Maintenance Supervisor - Crescent Village

New Earth Residential•Cincinnati, OH

About The Position

The Maintenance Supervisor supports and assists all aspects of community operations under the direction of the Community Manager. The role oversees property maintenance and a team of technicians, with a focus on resident satisfaction, maintaining the property's value, preserving curb appeal, and contributing to occupancy goals. Duties include general maintenance, service requests, preventive maintenance, mechanical systems, grounds and common areas, inspections, vendor relationships, and maintenance-related financial activities. The position may require on-call emergency service, including nights, weekends, and after-hours work, with workdays adjusted to community needs. The typical schedule is five days per week, eight hours per day, averaging 40 hours. The role also supports the Urban Village Program by promoting community events and resident engagement, encouraging sustainable community features such as garden boxes and beehives where applicable, connecting residents with program resources, and supporting resident leadership opportunities.

Requirements

High school diploma or equivalent.
Solid foundation in business practices.
Ability to follow precise oral and written instructions.
Strong leadership and customer-service skills.
Self-motivation, prioritization, effective time management, and ability to achieve goals independently.
Problem-solving skills and adaptability in a fast-paced environment with changing priorities.
Strong communication and organizational skills and ability to work with staff, residents, supervisors, corporate associates, and vendors.
Fluent in English.
Ability to track and manage inventory of materials and parts.
Ability to lift up to 50 pounds and work with chemicals.
Intermediate math skills for financial records, budgeting, and fiscal reporting.
Availability for emergency calls during nights and weekends as needed.
Proficiency in Outlook, Excel, Word, and internet tools.
Attention to community needs and commitment to maintaining common areas and amenities.
Ability to perform the listed essential functions without accommodation.

Nice To Haves

Bilingual ability; bilingual candidates are encouraged to apply.
HVAC/R certification.

Responsibilities

Perform general maintenance duties and be available for on-call duties as needed.
Complete service requests in occupied apartments independently and promptly, in accordance with company and property standards.
Oversee property maintenance with a focus on resident satisfaction and occupancy goals.
Carry out preventive maintenance and manage ongoing maintenance and repair of mechanical systems.
Keep grounds and common areas clean and well-maintained.
Follow safety precautions and provide courteous, friendly service to residents.
Conduct new-construction walkthroughs as required and participate in annual walkthroughs with construction and management teams.
Collaborate with landscapers monthly to maintain curb appeal.
Conduct quarterly trash-chute inspections, if applicable, and prepare for HUD inspections.
Assist with bidding for new contracts and ensure annual capital expense projects are completed successfully.
Build and maintain relationships with vendors and contractors and implement strategies to reduce maintenance costs.
Distribute and display the monthly Urban Village Newsletter and engage residents in upcoming events.
Promote garden boxes, beehives, and other sustainability features where applicable, and participate in the annual Impact Day.
Share vendor and potential partner information with the Program Coordinator to support community needs.
Educate residents about the Urban Village Program, encourage them to become resident facilitators, and guide interested residents through sign-up.
Perform additional related duties and responsibilities as assigned.