Maintenance Supervisor | Camden Village District

Camden•Raleigh, NC

1d•Onsite

About The Position

The Maintenance Supervisor leads the maintenance team and oversees the overall maintenance of a multifamily community, including repairs, make-ready work, and preventative maintenance. The role focuses on anticipating residents’ needs, exceeding expectations, and meeting community goals through customer-focused leadership and teamwork. The supervisor schedules and prioritizes maintenance work, coordinates preventative maintenance, manages apartment make-readies, performs and oversees repairs, maintains accurate service and maintenance records, and monitors safety, inventory, and the maintenance budget. The position also supports staff hiring, training, development, and performance feedback, and may assist with groundskeeping, pool maintenance, inspections, and new development or rehabilitation projects. The role involves regular outdoor work and exposure to activity, noise, and physical tasks, including standing, bending, climbing, and lifting or moving materials and equipment. Appropriate personal protective equipment and safe work practices are required. The schedule may vary and includes weekends and holidays as required, as well as a rotating on-call schedule.

Requirements

High school diploma; some college or trade school is preferred.
At least 3 years of general maintenance experience, including at least 1 year of required apartment maintenance experience.
Previous supervisory experience.
EPA Type I and II or Universal certification, and CPO certification.
Ability to perform tile work, carpentry repairs, and all aspects of the apartment make-ready process.
Ability to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, major appliances, pool and spa equipment, and other community systems such as gates, phone jacks, and irrigation systems.
Certifications or permits required by the city or state to perform job responsibilities.
Dependable transportation to and from work and ability to accommodate a rotating on-call schedule.
Valid driver’s license for employees working at communities that use Low Speed Vehicles.
Ability to work a varied schedule, including weekends and holidays as required.
Ability to perform the essential functions of the position, with or without reasonable accommodations.
Ability to read and write English at an intermediate level to read diagrams, meters, and instructions.
Ability to apply common-sense understanding to carry out instructions and plans.
Public contact and excellent interpersonal skills.
Essential attendance and punctuality.
Ability to perform physical tasks including intermittent standing, bending, crouching, pushing, pulling, climbing ladders and stairs, walking on rooftops, and lifting or moving equipment and materials up to 50 pounds; use a dolly or buddy system for equipment over 50 pounds.
Manual dexterity sufficient to operate small motorized equipment, including repetitive hand and wrist, gripping, and elbow motions.
Normal hearing, vision, color discrimination, and depth perception for proper operation of machines and equipment.
Ability to complete tasks while wearing appropriate personal protective equipment.

Nice To Haves

Some college or trade school.
Certified Apartment Service Technician (CAMT) certification.

Responsibilities

Supervise the maintenance team and schedule work such as apartment make-readies and service requests.
Monitor and prioritize service requests and tasks, identifying and expediting emergencies.
Assign work to the maintenance team and monitor workload and timely completion throughout the day.
Coordinate, schedule, and perform preventative maintenance on community and apartment appliances and equipment.
Manage the make-ready process, including inspecting vacant apartments, identifying needs, coordinating with vendors, monitoring progress, verifying repairs and replacements, and notifying the Community Manager when work is complete.
Monitor repeated repairs and work with the team to identify causes and determine corrective action.
Participate in service requests, including repairing and replacing appliances, plumbing, HVAC, and electrical systems.
Accurately record service requests, preventative maintenance, and apartment make-readies in OneSite.
Identify and correct or report safety issues, hazardous conditions, and maintenance needs to the Community Manager.
Provide the Community Manager with input on employee performance, resident compliments, and corrective counseling needs.
Assist the Community Manager with recruiting and interviewing maintenance team candidates.
Train, develop, and mentor maintenance staff.
Complete written property safety audits periodically.
Maintain adequate supplies inventory for repairs.
Monitor the monthly maintenance budget and provide input on annual budgets.
Assist with groundskeeping, pool maintenance, housekeeping, notice distribution, apartment inspections, and other tasks as needed.
May oversee new development or community rehabilitation, including market surveys and strategies, providing input to construction teams or contractors, walking apartments, and punch-out work.
Maintain organization and cleanliness in work areas and maintenance shops.