Maintenance Supervisor- Condo

Castle Group•Boynton Beach, FL

About The Position

The Maintenance Supervisor (Condo) is responsible for the daily supervision of Maintenance and Housekeeping staff and for the overall maintenance and physical appearance of the property's interior and exterior. The role evaluates facilities to identify maintenance and repair needs and assesses building systems to plan work assignments and project schedules. The supervisor provides exemplary service consistent with Castle Group’s values and mission and demonstrates customer service representative of Castle Royal Service. The position supervises a team of two or more employees, carrying out supervisory responsibilities under Castle’s policies and applicable laws. These responsibilities include interviewing, hiring, training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. The role requires a high school diploma or equivalent, at least four years of experience as a maintenance supervisor or in a similar position, prior experience leading a team, a driver’s license, and knowledge of relevant regulations and codes. Work may involve varied environmental conditions, outdoor work, travel for supplies or training, extended hours, weekends, and 24/7 on-call emergency response.

Requirements

High school diploma or equivalency.
At least 4 years as a Maintenance Supervisor or in a similar position.
Prior experience managing and leading a team.
Basic knowledge of relevant regulations and codes governing maintenance activities, such as safety, environmental, and building codes.
Driver’s license required.
Strong customer service, communication, and interpersonal skills to create effective customer-focused relationships across organizational levels.
Ability to work under tight deadlines and use time effectively according to priorities.
Effective leadership skills.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Effective written and verbal communication skills.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Ability to communicate, receive, and exchange ideas and information through spoken and written language.
Ability to lift 50 pounds using appropriate safety procedures.
Ability to stand upright for long periods; crawl in small, tight spaces; work in heat, cold, wind, and rain; walk and climb stairs; stoop and bend; handle, grasp, and feel objects and equipment; reach with hands and arms; and repeat motions with wrists, hands, and fingers.
Ability to navigate properties and buildings quickly and easily.
Ability to detect auditory and visual emergency alarms.
Ability to climb ladders and work at heights above ground level.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone, and to respond verbally in an understandable, professional manner.
Visual ability correctable to 20/20.
Ability to work extended hours and weekends if needed.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Some travel to purchase or pick up materials and supplies or attend off-site training sessions is required.

Nice To Haves

HVAC, CPO, OSHA, or other certifications.
May require working knowledge of building systems, including fire suppression, security systems, cooling towers, pool equipment, domestic water pumps, generators, and elevator equipment.

Responsibilities

Complete a daily walk-through of the property to ensure an aesthetically pleasing environment and fully functioning equipment and amenities.
Assist in securing bids and proposals and make recommendations to the Property Manager regarding the building’s physical condition.
Maintain working knowledge of tools and equipment, including their repair and maintenance, and request or report equipment issues to management.
Monitor work performed by service, building repair, and maintenance contractors; assess issues, handle escalations, and recommend resolutions to management.
Stock, order, and organize parts, supplies, and materials while complying with the Association’s Operating Budget and established purchasing procedures.
Receive and verify items delivered for maintenance.
Maintain a safe work environment by training staff in OSHA and Castle Group safety procedures and ensuring staff have appropriate PPE, equipment, and supplies.
Work with the Property Manager to create and execute the property’s Hurricane Preparedness Plan and delegate tasks to the team as needed.
Provide inspection reports, checklists, pool logs, and other maintenance reports to the Property Manager, covering property condition, safety issues, project updates, and other requested information.
Assist in preparing and implementing a preventative maintenance program for the building or community, documenting procedures and processes followed.
Execute the maintenance work schedule provided by the Property Manager.
Respond to building or community emergencies as needed; remain on call 24/7; maintain knowledge of emergency equipment and procedures; and communicate the status and outcome of emergencies to the Property Manager.
Manage a team of two or more and perform supervisory duties, including interviewing, hiring, training, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Perform other duties and responsibilities as assigned.