Chief of Maintenance - Condo

Castle Group•Miami, FL

10d

About The Position

The Chief of Maintenance provides strategic direction, planning, and execution for all maintenance operations in the community. The role oversees the maintenance, repair, and improvement of facilities, systems, and equipment, directly supervises the Maintenance Supervisor and broader maintenance team, and manages external vendors and contractors. The Chief ensures high standards of safety, functionality, and aesthetics while delivering customer service consistent with Castle Group’s mission and values. The position develops maintenance strategies and preventative maintenance programs, oversees major building systems and capital projects, supports department budgeting and long-term facility planning, and ensures regulatory compliance. It also leads emergency preparedness and response, inspects the property, and reports on maintenance operations. The Chief may assist other sites and regions as needed and performs other assigned duties. The role directly manages the maintenance team and carries out supervisory responsibilities in accordance with Castle’s policies and applicable laws. These responsibilities include interviewing, hiring, training, mentoring, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The position requires the physical capabilities described in the posting, including lifting up to 50 pounds, working in varied conditions and confined spaces, climbing stairs and ladders, working at heights, and potentially working outdoors, extended hours, and weekends as needed.

Requirements

High school diploma or equivalency required.
At least 7 years of experience in a maintenance leadership role, including at least 3 years in a supervisory capacity.
Strong knowledge of building systems, including HVAC, plumbing, electrical, and mechanical systems.
Knowledge and understanding of high-rise/condo life-safety equipment, including fire suppression systems, generators, chillers, cooling towers, and elevators.
Proven ability to manage large-scale maintenance operations and a track record of managing capital projects and budgets.
Excellent leadership, communication, and organizational skills.
Strong problem-solving abilities and ability to manage multiple projects simultaneously.
Proficiency in Microsoft Office Suite and maintenance management software; intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Valid driver’s license required.
Strong customer service, communication, and interpersonal skills to build effective customer-focused relationships across the organization.
Ability to work under tight deadlines, use time effectively based on priorities, prioritize and delegate tasks, and act with integrity, professionalism, and confidentiality.
Excellent negotiation and conflict-resolution skills, organizational skills, attention to detail, and analytical and problem-solving skills.
Ability to communicate, receive, and exchange information through spoken and written language.
Ability to work under pressure and maintain composure and good judgment during emergency, difficult, and stressful situations.
Ability to lift 50 pounds following appropriate safety procedures; stand for long periods; crawl in small, tight spaces; walk and climb stairs; stoop and bend; handle, grasp, and feel objects and equipment; reach with hands and arms; and perform repetitive wrist, hand, and finger motions.
Ability to work in varied environmental conditions, including heat, cold, wind, and rain, and potentially outdoors in all seasons.
Ability to navigate property and buildings, detect auditory and visual emergency alarms, and climb ladders and work at heights of 12–16 feet above ground level.
Extensive use of fingers for typing and visual use of a computer monitor; visual ability correctable to 20/20.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone, and to respond verbally in an understandable, professional manner.
May be required to travel off-site for training sessions and work extended hours and weekends if needed.

Nice To Haves

Bachelor’s degree in Facilities Management or a related field.
Certification in a relevant field such as HVAC, CPO, or OSHA.

Responsibilities

Develop and implement a comprehensive maintenance strategy, including preventative maintenance programs, capital improvement projects, and emergency response plans.
Oversee maintenance and performance of major systems, including HVAC, plumbing, electrical, and mechanical equipment.
Lead, mentor, and develop the maintenance team, providing training and support.
Manage relationships with external contractors and vendors to ensure timely, budget-conscious service delivery.
Review and approve bids and proposals for major maintenance projects and repairs.
Assist the General Manager or Property Manager with department budgeting, forecasting, expense tracking, and maintenance-related financial decisions.
Collaborate with the General Manager or Property Manager on long-term facility planning, renovations, upgrades, and sustainability initiatives.
Ensure compliance with local, state, and federal regulations, including OSHA, environmental, and safety standards.
Inspect the property regularly to identify maintenance needs, safety concerns, and opportunities for improvement.
Lead emergency response, disaster preparedness, and recovery in coordination with the General Manager and other departments.
Provide reports on maintenance operations, including safety audits, budget updates, and progress on major projects.
Assist other sites and regions as needed and perform other assigned duties.
Directly manage the maintenance team and conduct supervisory functions, including interviewing, hiring, training, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.