Maintenance Supervisor - Ascend at North Bridges

RangeWater Real Estate•McDonough, GA

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the property’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role manages the maintenance team, assists with employee evaluations, hires and trains new team members, and oversees the make-ready process. The supervisor completes and coordinates resident work orders and routine property maintenance, inspects work performed by team members and contractors, maintains inventory, and works with the Community Manager on supplies and maintenance and capital budgets. The role also supports cost control, keeps current with technology and industry standards, performs monthly preventive maintenance, responds to customer complaints, and promotes customer service and property safety and compliance. The position is scheduled for 40 hours in a regular work week. The supervisor must be available for scheduled weekends and flexible coverage, including on-call duties during evenings, weekends, and holidays. Work may involve frequent exposure to outdoor conditions and routine local travel; non-local business travel may also be required.

Requirements

High school diploma or GED equivalent.
Working knowledge of OSHA standards and MSDS regulations.
One to three years of supervisory experience, with proven ability to hire, lead, direct, evaluate, and manage team members.
One to three years of management experience.
Valid current driver’s license.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate.
Certifications required by applicable state and local jurisdictions.
Ability to work a flexible schedule, including scheduled weekends and on-call evenings, weekends, and holidays.
Ability to perform the essential job functions unaccompanied.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat; intermittent sitting and keyboard work is also required.
Ability to work with frequent exposure to outdoor elements, temperatures, weather, odors, and/or landscape conditions that may be unpleasant or hazardous.
Computer proficiency in internet, word processing, spreadsheet, and database management programs for reporting.

Nice To Haves

Technical degree preferred.
Two to three years of apartment maintenance experience or equivalent preferred.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.
Strong communication and delivery skills, with the ability to connect with people at all levels.

Responsibilities

Manage the maintenance team and assist with employee evaluations.
Interview, hire, orient, and train new hires.
Oversee the make-ready process in accordance with company policies and procedures.
Complete work orders generated by resident service requests and perform routine property upkeep by diagnosing problems and making repairs in accordance with policies, safety standards, and code requirements.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractors’, vendors’, and other service providers’ work to verify quality, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials; work with the Community Manager to order supplies and tools within budget guidelines.
Assist the Community Manager in developing maintenance and capital expense budgets.
Support cost-cutting and expense control by repairing parts when possible and using materials, supplies, tools, and equipment appropriately.
Keep informed of changes in technology and industry standards.
Complete monthly preventive maintenance procedures as outlined in the Policy and Procedure Manual.
Demonstrate customer service in interactions with employees, residents, clients, and vendors.
Maintain the safety, cleanliness, appearance, and appeal of the property; report equipment malfunctions and injuries or accidents.
Ensure the property maintenance team meets company standards for service requests.
Conduct scheduled safety meetings, keep required documentation current, perform inspections as needed, and support compliance with safety laws and requirements.
Resolve customer complaints and issues.
Perform other duties as assigned.
Work scheduled weekends and take on-call coverage during evenings, weekends, and holidays as required.
Run routine local business errands and travel for meetings or training as required.