Maintenance Supervisor - The Bower

RangeWater•Hardeeville, SC

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the property’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role manages the maintenance team, supports hiring and employee evaluations, oversees the make-ready process, handles service requests and routine maintenance, and verifies the quality of work completed by team members and outside providers. The supervisor maintains parts and supply inventories, assists with maintenance and capital budgets, supports cost control, completes monthly preventive maintenance, and keeps current with changes in technology and industry standards. The position also promotes customer service, resolves complaints, leads safety meetings, maintains required safety documentation, and helps ensure property and team compliance with company policies, codes, and applicable laws. The regular work week is 40 hours. The schedule may include weekends and on-call coverage during evenings, weekends, and holidays. The work involves frequent exposure to outdoor conditions that may be unpleasant or hazardous, and may require local or non-local business travel.

Requirements

High school diploma or GED equivalent.
Working knowledge of OSHA standards and MSDS regulations.
1–3 years of supervisor experience, with proven ability to hire, lead, direct, evaluate, and manage subordinates and team members.
1–3 years of management experience preferred.
2–3 years of apartment maintenance experience or equivalent preferred.
Communication and delivery skills, including the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Strong proficiency in property management software; Entrata, Yardi, and/or One Site preferred.
Current valid driver’s license.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate.
Certifications required by applicable state and local jurisdictions.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to frequently stand, walk, reach with hands and arms, climb, stoop, and squat; intermittently sit and perform keyboard work.
Availability to work scheduled weekends and a flexible schedule that includes evening, weekend, and holiday on-call coverage.
Ability to perform the essential job functions unaccompanied.

Nice To Haves

Technical degree.
2–3 years of apartment maintenance experience or equivalent.
Experience with Entrata, Yardi, and/or One Site property management software.

Responsibilities

Manage the maintenance team and assist with employee evaluations.
Interview, hire, orient, and train new hires.
Oversee the make-ready process from beginning to end in accordance with company policies and procedures.
Complete and assist with work orders arising from resident service requests and routine property upkeep; diagnose problems and make repairs in accordance with policies, procedures, safety standards, and code requirements.
Periodically inspect work performed by service team members, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect work performed by contractors, vendors, and other service providers to verify quality, scope, and specifications.
Maintain adequate inventories of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Assist the Community Manager in developing maintenance and capital expense budgets.
Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Keep informed of changes in technology and industry standards.
Complete monthly preventive maintenance procedures outlined in the Policy and Procedure Manual.
Demonstrate customer service in interactions with employees, residents, clients, and vendors.
Maintain the safety, cleanliness, appearance, and appeal of the property; report equipment malfunctions and injuries or accidents involving employees, visitors, or residents.
Ensure the property maintenance team complies with company standards for service requests.
Conduct scheduled RangeWater safety meetings, keep required documentation current, perform inspections as needed, and address other safety requirements to ensure property compliance.
Resolve customer complaints and issues.
Perform other duties as assigned.
Work scheduled weekends and take on-call coverage during evenings, weekends, and holidays.
Perform essential job functions without assistance.