Maintenance Supervisor - The Danforth

Greystar Management Services•Seattle, WA

4d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role supervises up to five employees and supports resident service requests, apartment preparation for new residents, vendor oversight, preventive maintenance, inventory, and budget planning. The position is based at The Danforth, a 16-story apartment community in Seattle. The supervisor works with residents, the Community Manager, service team members, contractors, and vendors. The role requires working indoors and outdoors in all weather conditions, with a flexible schedule that includes on-call duties during evenings, weekends, and holidays. Local routine travel may be required for meetings, training, or other work-related needs.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade; the posting also seeks extensive maintenance management experience in multifamily housing.
Knowledge of hot water heater repair and maintenance; basic carpentry knowledge is required.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Must provide own hand tools unless prohibited by state law.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, and to remain calm when addressing customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs; MS Office Suite proficiency is required.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification is required if the position requires work on sealed HVAC systems involving system-pressure testing or refrigerant handling.
Must hold certifications required by state and local jurisdictions.
A valid driver’s license is required to operate a golf cart on the property, if applicable.
Able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Able to work indoors and outdoors in all weather conditions.
Able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Able to work a flexible schedule, including taking on-call duties during evenings, weekends, and holidays.
Proficient in property management software such as Yardi or OneSite is highly desired.

Nice To Haves

Property management system experience, including Yardi or OneSite.
EPA Type I and II or Universal certification when working on sealed HVAC systems, if applicable.
A valid driver’s license to operate a golf cart on the property, if applicable.

Responsibilities

Complete work orders from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop standards for the cleanliness and overall appearance of grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractor, vendor, and service-provider work to verify quality, materials, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials, and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, maintain current and accessible MSDS sheets, and stay current on OSHA and other safety requirements.
Provide respectful, responsive customer service to residents and others; answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.
Manage outside vendors and follow up on warranties by email and phone.
Supervise up to five employees and delegate work orders.
Assist with developing standards for the property's cleanliness and overall appearance.
Provide basic carpentry and hot water heater maintenance and repair.

Benefits

Housing discounts of up to 40% at Greystar communities; onsite housing discounts are subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low or free basic employee medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Robust training and development and long-term career opportunities.