Maintenance Staff - DoubleTree Lawrence
About The Position
The Maintenance Staff member keeps hotel equipment in good repair with minimal downtime by providing day-to-day maintenance at DoubleTree by Hilton Lawrence. The role completes maintenance work orders from all departments in a timely manner, follows hotel standard operating procedures, and supports ongoing improvement of engineering service to guests, departments, and team members. The position responds to guest repair requests and performs preventive and corrective maintenance across guest rooms and hotel systems. It requires troubleshooting and basic repair of equipment, working independently to identify and implement solutions, and responding to emergencies to help protect guests, associates, the building, and its systems. The employee also maintains required records, safeguards hotel property and confidential information, and stays productive throughout the shift when no work is assigned.
Requirements
- High school education or GED.
- Must be 21 years old or older.
- Must be willing and available to work weekend nights.
- Effective problem-solving abilities.
- Excellent written and verbal communication skills.
- Well organized and able to prioritize tasks.
- Ability to lift and/or move up to 50 pounds.
Responsibilities
- Respond to and attend to guest repair requests; acknowledge guests according to company standards and anticipate and address their concerns.
- Complete maintenance work orders from all departments in a timely manner, following hotel standard operating procedures.
- Understand and operate electrical, plumbing, refrigeration, and boiler systems.
- Check for new maintenance requests in the PMS and update remarks when tasks are completed.
- Interpret readings from meters, gauges, and other measuring units.
- Prioritize and organize work assignments and exercise good judgment under pressure.
- Maintain confidentiality of guest and hotel information and secure guest-room access and hotel property.
- Complete reports required by the brand and hospitality company for quality-assurance tracking.
- Perform guest-room maintenance, including plunging toilets, unclogging drains, repairing hardware, and repairing electrical equipment such as lamps and HVAC.
- Test, troubleshoot, and perform basic repairs on equipment.
- Perform preventive maintenance, including lubricating equipment, changing filters, checking fire extinguishers, and other assigned tasks intended to prevent costly breakdowns.
- Work independently to analyze problems, identify courses of action, and implement high-quality solutions using available resources.
- Be available for emergencies and act in an engineering capacity to protect guests and associates and preserve the building and its systems.
- Monitor fire alarm and life-safety systems as necessary.
- Read and understand blueprints, schematic drawings, and technical parts breakdowns.
- When no work is assigned, complete work orders, weekly walk-through items, and other hotel tasks to remain productive.
- Keep tools and supplies secure throughout the shift to prevent loss or theft.
- Maintain a clean, professional uniform and personal appearance, protect company assets, and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
