Maintenance Porter - Driving

Metropolis Technologies•Garfield Heights, OH

5d•Onsite

About The Position

The Maintenance Porter performs facility maintenance and cleaning duties while interacting with customers at a parking facility. The employee works with minimum supervision, completes assigned checklist tasks, and may perform equipment service and general housekeeping. The role also assists customers, responds to complaints, and may cover other operational duties such as cashier or attendant as needed.

Requirements

High school diploma or a combination of experience and education.
Valid state-issued driver's license with a current address and an acceptable driving record.
Ability to perform the essential duties satisfactorily, with or without reasonable accommodation.
Ability to read, write, and interpret English and respond to common customer inquiries or complaints.
Clear oral communication, active listening, and ability to clarify and respond to questions.
Ability to write clearly and informatively and interpret written information.
Positive customer-service attitude and responsiveness to service requests.
Ability to adapt to changes, delays, and unexpected events.
Sound and accurate judgment and professionalism under pressure.
Ability to use hands and fingers and communicate with customers and coworkers.
Ability to sit, reach, stand, and walk for extended periods, including standing or walking for up to eight hours.
Ability to climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently.
Ability to lift and move 50 pounds or more regularly and move at a relatively quick pace.
Ability to withstand dust, chemicals, other possible irritants, and extreme weather conditions including rain, snow, cold, and heat.

Nice To Haves

Previous facility maintenance, electrical, or painting experience or skills training, depending on the job assignment and facility.

Responsibilities

Complete facility maintenance and cleaning tasks from checklists and as directed by the facility manager or supervisor.
Remove dirt, dust, litter, and debris using brooms, mops, brushes, and other hand tools.
Walk the garage daily to identify and correct maintenance problems.
Sweep and clean entrances, exits, stairwells, rails, booth, office, restrooms, and other facility areas.
Empty trash cans in the garage, booth, and office.
Paint facility surfaces as directed and maintain their neat appearance.
Replace burned-out bulbs and apply oil absorbent to oil spills.
Submit requests for repairs or maintenance.
Check safety items, including ensuring gate-arm clearance bars are secure.
Check ticket spitters and gates daily for proper operation, ticket supply, clock accuracy, and general appearance.
Provide ticket and gate-counter records to the Manager.
Maintain an inventory of janitorial supplies and a garage or lot sweep sheet.
Operate automatic sweepers, scrubbers, outdoor equipment, and other electrical tools as applicable.
Shovel, plow, or blow snow from entrance and exit ramps and other designated areas.
Report suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager in a timely manner.
Follow the Three Keys to Customer Satisfaction and Five Customer Service Behaviors during customer interactions.
Assist customers and resolve complaints independently or with a supervisor's help.
Learn facility operations and cover other duties, including cashier or attendant work, as needed.
Maintain a neat appearance and wear the complete uniform before and during scheduled shifts.
Perform other duties as assigned.