Maintenance Porter - Driving

SP Plus•Malden, MA

12d•Onsite

About The Position

The Maintenance Porter performs facility maintenance and cleaning duties while interacting with customers. The role requires working with minimum supervision and may include equipment servicing and general housekeeping. The porter maintains the cleanliness, appearance, and operation of a parking facility, completes assigned checklists, reports repair needs and safety concerns, and assists customers. Other duties may be assigned.

Requirements

High school diploma or a combination of experience and education.
Valid state-issued driver's license with a current address and an acceptable driving record; must maintain the license.
Ability to perform essential duties satisfactorily, with or without reasonable accommodation, and work with minimum supervision.
Ability to read, write, and interpret English and respond to common customer inquiries or complaints.
Clear oral communication, active listening, ability to seek clarification, and clear written communication.
Positive customer-service attitude and responsiveness to requests for assistance.
Ability to adapt to workplace changes, delays, and unexpected events; exercise sound judgment and react professionally under pressure.
Ability to use hands and fingers and communicate with customers and coworkers; sit, reach, stand or walk for up to 8 hours, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently.
Ability to regularly lift and move 50 pounds or more and move at a relatively quick pace.
Close and peripheral vision and ability to adjust focus.
Ability to work around dust, chemicals, and other possible irritants, and in extreme weather conditions including rain, snow, cold, and heat.
Availability for the stated Tuesday–Saturday schedule; additional shift or weekend availability may vary by location.

Nice To Haves

Previous facility maintenance experience is preferred but not required for all positions.
Facility maintenance, electrical, or painting experience or skills training may be required depending on the assignment and facility.

Responsibilities

Complete maintenance and cleaning tasks from checklists and as directed by the facility manager or supervisor, removing dirt, dust, litter, and debris with brooms, mops, brushes, and other hand tools.
Walk the garage daily to identify and correct maintenance problems; sweep entrances, exits, and stairwells; clean rails and other surfaces, the booth, office, and restrooms; and empty trash cans.
Paint facility areas and surfaces as directed, including poles, signs, doors, walls, curbs, islands, and gates; replace burned-out bulbs; and apply oil absorbent to spills.
Submit requests for repairs or maintenance and check safety items, including gate-arm clearance bars, for secure condition.
Check ticket spitters and gates daily for proper operation, ticket supply, clock accuracy, and general appearance; provide ticket and gate-counter records to the Manager.
Maintain an inventory of janitorial supplies and a garage/lot sweep sheet.
Operate automatic sweepers, scrubbers, outdoor equipment, and other electrical tools as applicable.
Shovel, plow, or blow snow from entrance and exit ramps and other designated areas using shovels, snow blowers, and other light-duty equipment.
Promptly report observed or suspected company-policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Follow the Three Keys to Customer Satisfaction, including the Five Customer Service Behaviors; assist customers and resolve complaints independently or with a supervisor's help.
Become familiar with all aspects of facility operations and cover other duties, including cashier or attendant work, as needed.
Maintain a neat, clean appearance and wear the complete uniform before and during scheduled shifts.
Perform other duties as assigned.