Maintenance Director | Director of Environmental Services | Maintenance Manager

Heritage Senior Living•Mequon, WI

13d•Onsite

About The Position

The Maintenance Manager oversees the maintenance and physical operations of Lincoln Village Senior Living, maintaining the building, grounds, equipment, vehicles, and community systems while helping ensure compliance with applicable safety codes, regulations, and company standards. This is a hands-on facilities role involving preventive maintenance, troubleshooting, repairs, inspections, resident work orders, apartment turnovers, vendor coordination, maintenance documentation, supply inventory, and department budget administration. The role also supports emergency preparedness and employee training on building systems and emergency procedures. The Maintenance Manager reports to the Executive Director and must participate in scheduled on-call coverage, responding to urgent issues outside normal business hours when necessary. Occasional evenings, weekends, holidays, or additional hours may be required.

Requirements

High school diploma or equivalent.
At least three years of maintenance experience involving electrical, plumbing, HVAC, carpentry, or related building systems.
Strong hands-on experience with HVAC, plumbing, electrical, and carpentry.
Ability to read and interpret equipment manuals, safety information, work orders, technical instructions, and maintenance documentation.
Ability to safely use hand tools, power tools, meters, ladders, and other maintenance equipment.
Strong troubleshooting, problem-solving, and decision-making skills.
Strong organizational and time-management abilities.
Excellent communication and customer-service skills, including the ability to manage conflict and resolve maintenance concerns professionally.
Ability to work independently, make sound decisions, and collaborate effectively with leadership and employees.
Current valid driver’s license and acceptable driving record as required.
Willingness to participate in a scheduled 24-hour on-call maintenance rotation and respond to urgent issues outside normal business hours.
Caring and respectful approach when working around older adults.
Ability to meet applicable pre-employment, training, driving, and regulatory requirements.
Ability to stand and walk for extended periods and frequently bend, reach, stoop, kneel, crouch, climb, push, pull, and perform repair-related movements.
Ability to regularly lift, carry, and move tools, equipment, supplies, furniture, and other items weighing up to 50 pounds.
Ability to work in mechanical rooms, apartments, common areas, outdoor environments, and throughout the community.
Ability to maintain regular and reliable attendance.

Nice To Haves

Experience in senior living, healthcare, multifamily housing, hospitality, commercial property, or facilities maintenance.
Knowledge of fire, life-safety, building, and maintenance codes.

Responsibilities

Maintain HVAC systems, plumbing, domestic hot water, and other building systems and equipment.
Troubleshoot and repair mechanical, electrical, plumbing, carpentry, appliance, and other building issues; arrange outside service when needed.
Perform routine preventive maintenance on buildings, equipment, machines, and community systems.
Monitor surveillance, security, and other building systems as assigned.
Keep accurate records of system checks, repairs, inspections, and preventive maintenance.
Help ensure maintenance operations comply with safety codes, regulations, and company standards.
Test and coordinate required inspections of fire-protection, security, plumbing, and other building systems; maintain required safety and regulatory documentation.
Partner with the Executive Director to train employees on building systems, emergency procedures, fire response, and disaster preparedness.
Maintain emergency and disaster supplies; identify and promptly address or report safety concerns.
Respond professionally and promptly to resident, family, and employee work orders and maintenance concerns, prioritizing by safety, urgency, and resident impact.
Perform emergency and unscheduled repairs, communicate repair status and follow-up, and coordinate vendors and contractors for specialized work.
Track work orders and ensure repairs are followed through and completed.
Prepare apartments for resident move-ins and move-outs, including repairs, paint touch-ups, and minor improvements.
Assist with moving furniture and personal belongings, and maintain common areas, storage areas, mechanical spaces, and community grounds.
Perform general upkeep such as sweeping and trash removal as needed.
Manage the maintenance department budget and submit reports, purchase requests, and required documentation on time.
Maintain inventory of maintenance, emergency, disaster, and repair supplies; plan purchases and keep tools, equipment, and maintenance areas organized and safe.
Work independently while collaborating with community leadership and other departments.
Help keep community vehicles safe and reliable by monitoring fuel, cleanliness, registration, and routine maintenance; coordinate servicing or repairs and drive vehicles as assigned and permitted.
Participate in scheduled on-call coverage and respond to urgent maintenance needs outside normal business hours.