Director of Environmental Services

Arbol Residences of Santa Rosa•Charlotte, NC

1d•$85,000 - $95,000•Onsite

About The Position

The Director of Environmental Services is a hands-on leader responsible for the care and cleaning of all aspects of the community. The role oversees the quality and timeliness of laundry work; hires, trains, supervises, evaluates, and disciplines housekeeping and laundry personnel; procures supplies, chemicals, and equipment; assists with budget preparation; and operates the department within budgetary guidelines. The Director also coordinates apartment refurbishing with the Plant Services Director and works with other departments to support community operations.

Requirements

Five years of housekeeping supervisory experience and/or three years as a Director of Housekeeping in an institutional or retirement facility.
High school education required.
Ability to think analytically and make independent, accurate decisions to solve problems and improve services.
Proficiency in maintaining and tracking deep-cleaning and carpet-cleaning status, producing actionable reports, and monitoring team productivity.
Advanced technical skills, including strong knowledge of building systems, safety regulations, and modern facilities-management practices.
Advanced computer proficiency, including expertise in Microsoft Office, and ability to use technology and data to support operational efficiency and high-quality service delivery in an upscale retirement community.
Working knowledge of environmental services, including floor equipment, carpet-care techniques, chemical use, and laundry equipment.

Nice To Haves

Special courses or certifications, such as a National Executive Housekeepers Association Certificate, or a technical degree in a field related to industrial housekeeping and laundry.

Responsibilities

Supervise housekeeping personnel through personal inspections and other quality-control techniques.
Select, train, evaluate, and discipline housekeeping personnel.
Maintain required records, logs, and reports.
Regularly inspect housekeeping and laundry equipment for proper functioning and safety.
Coordinate apartment refurbishing with the Plant Services Director.
Coordinate department functions with those of other departments.
Participate in researching, preparing, and writing the department budget.
Operate the department within budget guidelines.
Implement and monitor the department safety program and infection-control policies and procedures.
Order necessary supplies, chemicals, and equipment.
Test and evaluate new products to improve efficiency.
Comply with federal, state, and local codes, laws, and regulations governing the Community and Community Health Center.
Delegate task details to supervisory staff to facilitate the smooth flow of materials and services.
Attend assigned in-service training and education sessions.
Perform specific work duties and responsibilities as assigned by the supervisor.
Maintain and track deep-cleaning and carpet-cleaning status, create actionable reports to improve efficiency and guest satisfaction, and monitor team productivity.