Maintenance Engineer Supervisor | Buffalo Marriott LECOM HARBORCENTER

SHANER•Buffalo, NY

3d•Onsite

About The Position

The Maintenance Engineer Supervisor oversees the engineering department at Buffalo Marriott LECOM HARBORCENTER. The role is responsible for the proper operation, maintenance, preventive maintenance, and repair of heating, ventilation, refrigeration, and mechanical equipment, and for coordinating and monitoring a maintenance program that supports the safety, security, and comfort of team members and guests. The supervisor also leads, trains, and supervises engineering and security associates in accordance with Shaner Hotels and Marriott standards. The position ensures daily engineering procedures are completed and that the hotel facility and grounds meet hotel, Shaner, and franchise specifications. It establishes and trains staff on operational standards and safe working procedures, and develops inspection and preventive maintenance programs for the building, equipment, and guest rooms, including written records of work performed. The supervisor responds to engineering and emergency issues and performs supervisory duties such as training, work planning and assignment, performance appraisal, recognition and discipline, and resolving employee complaints and problems. The role communicates with the Chief Engineer, General Manager, department managers, and engineering staff; assists the Chief Engineer with the weekly schedule and departmental meetings; and follows up on projects assigned by the General Manager. It also involves anticipating and responding to guest needs, providing accurate information about hotel services and local attractions, and performing other assigned duties. A flexible schedule, including weekends, holidays, and varied shifts, is required as business needs dictate.

Requirements

Must have a stationary Engineer license.
At least one year of experience in a large facility or hotel.
Training in refrigeration, plumbing, and electrical work.
Working knowledge of repair and maintenance related to health, plumbing, plant equipment, electrical, architectural, structural, building, mechanical, electrical and safety systems, fire, chemical handling and disposal, and local mechanical codes, as well as OSHA codes and best practices.
Ability to read blueprints and wiring and plumbing schematics.
Knowledge of mechanical equipment critical to building operations.
Ability to communicate satisfactorily in English with guests, management, and coworkers.
Ability to provide legible written communication; read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform mathematical calculations accurately and use required measurement tools.
Ability to use common sense and understanding to follow written, oral, or diagrammatic instructions and to address problems involving several concrete variables in standardized situations.
Ability to interpret manufacturers’ literature for installation, preparation, use, and upkeep of materials and products used throughout the property.

Nice To Haves

Experience with a hotel franchise.

Responsibilities

Ensure compliance with and completion of daily Engineering Department operational procedures.
Maintain facility and grounds quality in accordance with hotel, Shaner, and franchise specifications.
Establish, maintain, and train staff on operating standards, procedures, and safe working conditions.
Ensure proper operation, maintenance, preventive maintenance, and repair of heating, ventilation, refrigeration, and mechanical equipment.
Develop and implement inspection and preventive maintenance programs for the building, equipment, and guest rooms; train Engineering staff and document work performed in writing.
Respond to and handle engineering and emergency-related issues.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Communicate with the Chief Engineer, General Manager, other department managers, and Engineering staff.
Anticipate guests’ needs, respond promptly, and acknowledge guests regardless of workload or time of day.
Learn hotel services and features and local attractions and activities to answer guest inquiries accurately.
Assist the Chief Engineer with the weekly schedule and departmental meetings.
Follow up on projects and assignments from the General Manager.
Work a flexible schedule, including weekends, holidays, and varied shifts, as required by business operations.
Perform other duties as assigned.