Maintenance Engineer Supervisor | Buffalo Marriott LECOM HARBORCENTER

Shaner Hotels•Buffalo, NY

2d•Onsite

About The Position

The Maintenance Engineer Supervisor oversees the engineering department and ensures daily operating procedures are completed. The role maintains the facility and grounds to hotel, Shaner, and franchise specifications and establishes, maintains, and trains staff in departmental procedures and safe working practices. The supervisor is responsible for the proper operation, maintenance, preventive maintenance, and repair of heating, ventilation, refrigeration, and mechanical equipment. The supervisor develops, coordinates, and monitors inspection and preventive maintenance programs covering the building, equipment, and guest rooms, including training engineering staff and maintaining written records of work performed. The position responds to engineering and emergency issues and helps ensure the safety, security, and comfort of team members and guests. It includes leadership, training, and supervision of engineering and security associates in accordance with Shaner Hotels and Marriott standards. The role carries out supervisory responsibilities such as training employees, planning and assigning work, directing staff, appraising performance, rewarding and disciplining employees, and addressing complaints and problems. The supervisor communicates with the Chief Engineer, General Manager, other department managers, and engineering staff; assists the Chief Engineer with weekly scheduling and departmental meetings; and follows up on projects and assignments from the General Manager. The position also involves responding to guest needs and inquiries and requires availability for a flexible schedule, including weekends, holidays, and varied shifts as business needs require. Other duties may be assigned.

Requirements

Must have a stationary Engineer license.
At least one year of experience in a large facility or hotel.
Training in refrigeration, plumbing, and electrical work is required.
Working knowledge of repair and maintenance related to health, plumbing, plant equipment, electrical, architectural, structural, and local mechanical codes; blueprints and wiring/plumbing schematics; building code improvements; mechanical and electrical/safety systems construction; national and local fire codes; chemical handling and disposal; power and hand tools and meters; and OSHA codes and best practices.
Knowledge of mechanical equipment critical to building operations.
Ability to communicate satisfactorily in English with guests, management, and coworkers.
Ability to provide legible written communication and read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform mathematical calculations accurately and use required measurement tools.
Ability to apply common sense and understanding to written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.
Ability to interpret manufacturers’ literature for installation, preparation, use, and upkeep of materials and products used throughout the property.

Nice To Haves

Relevant franchise experience.

Responsibilities

Ensure completion of the Engineering Department’s daily operating procedures.
Maintain facility and grounds quality according to hotel, Shaner, and franchise specifications.
Establish, maintain, and train staff in departmental operating standards, procedures, and safe working conditions.
Oversee the operation, maintenance, preventive maintenance, and repair of heating, ventilation, refrigeration, and mechanical equipment.
Develop, coordinate, and monitor inspection and preventive maintenance programs for the building, equipment, and guest rooms.
Train engineering staff on preventive maintenance program management and document work performed in writing.
Respond to and handle engineering and emergency-related issues.
Train, plan, assign, direct, evaluate, reward, and discipline employees; address complaints and resolve problems.
Communicate with the Chief Engineer, General Manager, other department managers, and engineering staff.
Anticipate and respond promptly to guests’ needs and acknowledge guests regardless of workload or time of day.
Become familiar with hotel services, features, and local attractions to answer guest inquiries accurately.
Assist the Chief Engineer with the weekly schedule and departmental meetings.
Follow up on projects and assignments from the General Manager.
Work a flexible schedule, including weekends, holidays, and varied shifts, as required by business operations.
Perform other duties as assigned.