Maintenance Director - Marquis Enclave

CWS Apartment Homes • Houston, TX

4d • Onsite

About The Position

The Maintenance Director leads a maintenance team and actively participates in maintaining the physical condition of the entire residential community while promoting resident satisfaction. The role includes coaching and motivating team members, monitoring the quality of work, assisting with work orders and projects, and reviewing property expenses against budget guidelines. The Maintenance Director also models CWS values and oversees maintenance operations, resident satisfaction initiatives, risk management, and safety programs.

Work is performed in office and field environments within residential apartment communities. The position may involve exposure to outdoor weather, maintenance shops, construction areas, mechanical equipment, noise, dust, chemicals, and other conditions associated with maintenance operations. The role requires frequent walking, climbing stairs, and accessing maintenance, mechanical, and outdoor areas; standing, bending, and reaching; and occasional lifting of equipment or materials up to 50 pounds. The employee must be able to inspect property conditions, operate office and maintenance-related equipment, and respond to emergencies as needed.

Requirements

• High school diploma or GED.
• Microsoft Office and Outlook software experience.
• EPA, HVAC I & II, CPO, and local certifications.
• At least 2–4 years of previous full-time work experience in apartment maintenance or a trade requiring extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC.
• Valid driver’s license and current automobile insurance.
• Own a basic set of hand tools.
• Ability to read service requests and schedules and regularly converse in English with team members, residents, and vendors.
• Basic computer skills.
• Ability to adhere to company policies, procedures, and practices.
• Ability to establish and maintain effective working relationships.
• Ability to maintain a professional and ethical atmosphere.
• Supervisory and managerial skills.
• Ability to perform work responsibilities at locations other than the home property.
• Ability to travel within major metropolitan areas and attend company functions in other cities as required.
• Ability to respond to emergency calls outside normal business hours.

Nice To Haves

• Yardi software experience.

Responsibilities

• Lead maintenance team members and coach, motivate, and train them.
• Prepare make-ready apartments.
• Complete service requests.
• Maintain inventory and organize the maintenance shop.
• Perform common-area maintenance.
• Lead the preventative maintenance program.
• Participate in resident satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Lead and participate in CWS Risk Management and Safety Programs.
• Review and analyze the property budget to keep expenses within guidelines.
• Provide feedback on team members’ work and assist with work orders and projects.
• Respond to emergency calls outside normal business hours and set expectations for on-call rotations.

Benefits

• 50% apartment rental discount for onsite team members and 20% rental discount for all other employees.
• Multiple medical, dental, and vision plan options.
• Company-paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible spending and health savings account options.
• Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
• Paid time off.
• Company holidays, a floating holiday, and a birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED