Maintenance Director - Marquis Enclave

CWS Apartment Homes•Houston, TX

5d•Onsite

About The Position

The Maintenance Director leads a maintenance team and actively participates in maintaining the physical condition of the entire residential community while promoting resident satisfaction. The role includes coaching team members, monitoring work quality, assisting with work orders and projects, and reviewing the property budget to help maintain expenses within guidelines. The director is expected to demonstrate CWS core values and lead the team by example. The position oversees day-to-day maintenance operations, including apartment make-readies, service requests, inventory and shop organization, common area maintenance, and the preventative maintenance program. It also involves resident satisfaction initiatives, communication with residents and other stakeholders, and leadership of CWS risk management and safety programs. Work takes place in office and field environments within residential apartment communities. The position may involve exposure to outdoor weather, maintenance shops, construction areas, mechanical equipment, noise, dust, chemicals, and other conditions associated with maintenance operations. Frequent walking, stair climbing, standing, bending, reaching, and occasional lifting of equipment or materials up to 50 pounds are required. The director may need to work at locations other than the home property, travel within major metropolitan areas, attend company functions in other cities, and respond to emergency calls outside normal business hours while setting expectations for on-call rotations.

Requirements

High school diploma or GED.
Microsoft Office and Outlook software experience.
EPA, HVAC I & II, CPO, and local certifications.
Minimum 2–4 years of previous full-time work experience in apartment maintenance or a trade requiring extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC.
Valid driver’s license and current automobile insurance.
Own a basic set of hand tools.
Able to read service requests and schedules and regularly converse in English with team members, residents, and vendors.
Basic computer skills.
Able to adhere to company policies, procedures, and practices.
Able to establish and maintain effective working relationships.
Able to maintain a professional and ethical atmosphere.
Possess supervisory or managerial skills.
Able to perform work responsibilities at locations other than the home property.
Able to travel within major metropolitan areas and attend company functions in other cities as required.
Able to respond to emergency calls outside normal business hours.

Nice To Haves

Yardi software experience.

Responsibilities

Lead maintenance team members.
Engage, motivate, train, communicate with, and coach team members with diverse skillsets.
Provide feedback on team work and assist with work orders and projects.
Review and analyze the property budget to keep expenses within guidelines.
Prepare make-ready apartments and complete service requests.
Maintain inventory and shop organization.
Perform common area maintenance.
Lead the preventative maintenance program.
Participate in resident satisfaction programs.
Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
Lead and participate in CWS Risk Management and Safety Programs.
Demonstrate CWS core values and set an example for the team.
Respond to emergency calls outside normal business hours and set expectations for on-call rotations.

Benefits

50% apartment rental discount for onsite team members and 20% rental discount for all other employees.
Multiple medical, dental, and vision plan options.
Company-paid life and disability insurance.
Paid parental leave.
401(k) with company match.
Pet insurance.
Tuition reimbursement.
Flexible spending and health savings account options.
Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
Paid time off.
Company holidays, a floating holiday, and a birthday holiday.