MANAGER - MB REPAIR
About The Position
The Mainboard Repair Manager oversees repair and maintenance of mainboards (motherboards) for various electronic devices. This role leads repair technicians, manages workflow, ensures efficient and accurate repair operations, maintains quality standards, and drives continuous improvement. The manager troubleshoots complex issues and coordinates with other departments to support timely, cost-effective solutions. The position includes hiring, training, scheduling, and evaluating employees, and handling discipline or termination in accordance with company policy. The manager oversees diagnostics, repair, and testing; establishes repair procedures and quality checks; manages parts inventory and procurement; responds to escalated repair issues; and maintains detailed repair, inventory, and service records. The work takes place in a warehouse environment with moderate to high noise levels and seasonal temperature extremes, as well as office and outdoor conditions. The role may involve extensive walking, reaching above shoulder height, bending or stooping, repetitive wrist, hand, or finger movements, and occasional team lifting of items up to 50 pounds.
Requirements
- Proven experience in mainboard repair, PCB troubleshooting, and electronics diagnostics.
- Three to five years of experience in a technical or management role related to electronic repair and maintenance.
- Experience using advanced repair tools, such as soldering stations, oscilloscopes, and multimeters, and applying repair techniques.
- Strong knowledge of mainboard architecture and electronic components.
- Expertise in repairing and troubleshooting mainboards for computers, servers, and mobile devices.
- Familiarity with electronics schematics and repair manuals.
- Proven leadership and team management experience, including the ability to develop a high-performance team.
- Strong organizational and time-management skills, including the ability to manage multiple tasks and priorities.
- Strong problem-solving skills and attention to detail.
- Strong communication skills for interacting with team members, other departments, and customers.
- Ability to adapt to change and focus on continuous improvement.
- Ability to remain calm under pressure and handle high-stakes repair situations.
- Ability to tolerate moderate to high noise levels and warehouse conditions, including hot summers and cold winters.
- Ability to walk extensively, reach above shoulder height, bend or stoop, perform repetitive wrist, hand, or finger movements, and occasionally team-lift up to 50 pounds.
Nice To Haves
- Bachelor’s degree in Electronics, Electrical Engineering, or a related field.
- Certifications in electronics repair, such as IPC or CE.
- Demonstrates determination to achieve excellent results.
- Finds better ways of working.
- Demands top performance.
- Inspires commitment.
Responsibilities
- Hire and train new employees; lead, mentor, and manage mainboard repair technicians.
- Organize and oversee team schedules and work.
- Ensure the team meets repair quality, productivity, and turnaround-time KPIs.
- Conduct timely and constructive performance evaluations and provide feedback.
- Handle employee discipline and termination as needed, in accordance with company policy.
- Oversee diagnostics, repair, and testing of mainboards for computers, servers, mobile devices, and other electronics.
- Troubleshoot mainboard faults using advanced testing equipment, schematics, and diagnostic tools.
- Ensure proper repair techniques are applied, including soldering, reflowing, and component replacement.
- Establish and enforce standard operating procedures for mainboard repairs.
- Perform quality control checks to ensure repairs meet industry standards and client specifications.
- Identify process improvements to increase efficiency, reduce repair time, and minimize errors.
- Manage parts and component inventory and maintain sufficient stock levels.
- Coordinate with suppliers to procure parts and ensure timely availability.
- Maintain records of parts usage, repairs, and costs for reporting and budget purposes.
- Serve as the point of contact for escalated repair issues and ensure timely resolutions and customer satisfaction.
- Collaborate with R&D, customer support, logistics, and other departments on repair updates and issue resolution.
- Generate repair reports covering diagnostics, work performed, and parts used.
- Maintain accurate records of repair activities, work orders, inventory usage, and service history.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
