Mailroom Student Assistant

Berklee College of Music•Boston, MA

About The Position

The Mailroom Student Assistant supports the daily operations of Berklee's Mail Services. The role provides customer service to students, faculty, and staff while assisting with the processing and distribution of campus mail and packages. It calls for strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while maintaining confidentiality and professionalism. Applicants must meet Berklee Student Employment eligibility requirements: be a current Berklee College of Music or Boston Conservatory at Berklee student enrolled at least half-time in a degree-, diploma-, or certificate-seeking undergraduate or graduate program; have a valid U.S. Social Security Number; maintain valid visa status where applicable; have a minimum 2.0 cumulative GPA (first-semester students may work before receiving an official GPA); be in good disciplinary standing; and be located in the U.S. During summer, students may work without current enrollment if pre-registered for the upcoming fall semester. This exception does not apply to fall or spring. Federal Work Study students may apply.

Requirements

Basic computer skills, including Microsoft Office.
Ability to prioritize tasks and manage time effectively.
Positive attitude and willingness to learn.
Current student at Berklee College of Music or Boston Conservatory at Berklee, enrolled at least half-time in an eligible undergraduate or graduate program, except for the stated summer enrollment exception.
Valid U.S. Social Security Number and valid visa status as applicable.
Minimum 2.0 cumulative GPA, with the stated exception for first-semester students.
Good disciplinary standing.
Must be located in the U.S.

Nice To Haves

Experience working in a customer service or retail environment (preferred, but not required).
Current Berklee student in good academic standing.
Strong customer service and communication skills.
Detail-oriented with excellent organizational abilities.
Comfortable learning new technology and software applications.
Ability to work independently and as part of a team.
Dependable and punctual, with the ability to maintain confidentiality.
Ability to lift and move packages weighing up to 40 pounds.

Responsibilities

Receive, sort, and distribute incoming U.S. Mail, interoffice mail, and package deliveries.
Assist with processing outgoing mail and shipments using approved mailing and shipping procedures.
Notify students, faculty, and staff when packages are ready for pickup.
Verify identification and maintain accurate package tracking and pickup records.
Assist members of the Berklee community with mail and shipping inquiries.
Organize and maintain mailroom storage areas.
Assist with inventory of mailroom supplies and notify supervisors when replenishment is needed.
Help maintain a clean, safe, and organized work environment.
Support special campus mailings and projects as assigned.
Perform other related duties as needed.