Mailroom Student Assistant

Berklee College of Music•Boston, MA

About The Position

The Mailroom Student Assistant supports the daily operations of Berklee's Mail Services by providing customer service to students, faculty, and staff and assisting with the processing and distribution of campus mail and packages. The role requires organizational skills, attention to detail, and the ability to work in a fast-paced environment while maintaining confidentiality and professionalism. Applicants must meet Berklee Student Employment eligibility requirements: be a current Berklee College of Music or Boston Conservatory at Berklee student; be enrolled at least half-time in a degree-, diploma-, or certificate-seeking undergraduate or graduate program, with a specified summer exception for students preregistered for the upcoming fall semester; have a valid U.S. Social Security Number; maintain valid visa status where applicable; have a minimum 2.0 cumulative GPA (with an exception for first-semester students); be in good disciplinary standing; and be located in the United States. Federal Work Study students may apply.

Requirements

Basic computer skills, including Microsoft Office.
Ability to prioritize tasks and manage time effectively.
Positive attitude and willingness to learn.
Must meet Berklee Student Employment eligibility requirements, including current student status at Berklee College of Music or Boston Conservatory at Berklee, at least half-time enrollment subject to the stated summer exception, a valid U.S. Social Security Number, valid visa status where applicable, a minimum 2.0 cumulative GPA subject to the first-semester exception, good disciplinary standing, and location in the United States.

Nice To Haves

Experience in a customer service or retail environment is preferred but not required.
Current Berklee student in good academic standing.
Strong customer service and communication skills.
Detail-oriented with excellent organizational abilities.
Comfortable learning new technology and software applications.
Ability to work independently and as part of a team.
Dependable, punctual, and able to maintain confidentiality.
Ability to lift and move packages weighing up to 40 pounds.

Responsibilities

Receive, sort, and distribute incoming U.S. Mail, interoffice mail, and package deliveries.
Assist with processing outgoing mail and shipments using approved mailing and shipping procedures.
Notify students, faculty, and staff when packages are ready for pickup.
Verify identification and maintain accurate package tracking and pickup records.
Assist Berklee community members with mail and shipping inquiries.
Organize and maintain mailroom storage areas.
Assist with inventory of mailroom supplies and notify supervisors when replenishment is needed.
Help maintain a clean, safe, and organized work environment.
Support special campus mailings and projects as assigned.
Perform other related duties as needed.