Mail Services Worker - Substitute

Glendale Community College•Glendale, CA

11d•Onsite

About The Position

Under general supervision, performs routine clerical and operational duties related to the processing, pick-up, and delivery of interoffice and United States Postal Services (USPS) mail. Distributes inter-office and other incoming mail to departments and employees. Determines appropriate postage rates for letters and packages. Processes outgoing mail, packages, pre-sort, and bulk mailings according to USPS guidelines and regulations. Delivers larger packages including periodicals and duplicating orders to appropriate recipients. Prepares and maintains records related to incoming and outgoing mail and deliveries. This is a temporary substitute position on an as needed basis with a varying schedule for coverage.

Requirements

High school diploma or equivalent.
Six (6) months of general clerical/office experience.
Must possess a valid State of California Class C driver’s license.
Knowledge of operation of mailroom equipment, including mailing machines, scales, meters, and copiers.
Knowledge of USPS postal and shipping policies, regulations, and rates for determining the appropriate shipping method and effectively labeling and shipping letters, packages, and bulk mailings.
Knowledge of proper lifting techniques to safely move large and/or heavy packages and mail bins.
Knowledge of electronic recordkeeping practices and techniques.
Knowledge of methods of filing information using alpha, numeric, and alphanumeric systems.
Knowledge of methods of clerical research.
Knowledge of standard office software and modern office equipment.
Knowledge of methods of prioritizing, planning, and organizing work.
Knowledge of correct use of the English language, including spelling, punctuation, and grammar.
Knowledge of principles and practices of customer service.
Knowledge of business arithmetic.
Ability to receive, process, and distribute mail in a timely and responsible manner.
Ability to rapidly and accurately sort mail, packages, and other materials alphanumerically.
Ability to operate mailroom equipment such as mailing machines, scales, meters, and copiers.
Ability to learn, apply, and explain rules and regulations related to processing various types of domestic and international mail.
Ability to maintain routine records.
Ability to understand and follow oral and written directions.
Ability to organize and prioritize work to meet delivery schedules and deadlines.
Ability to safely and legally operate motorized vehicles, including an automobile and electric cart.
Ability to pack boxes and other containers such that contents will not be damaged during shipping.
Ability to be responsible for valuable and/or sensitive resources such as postage meter, gas card, packages, and other items as assigned.
Ability to use a dolly to transport large and/or heavy packages.
Ability to operate a variety of office equipment including computers and printers/copiers.
Ability to utilize standard office software (e.g., email, word processing, and spreadsheet software).
Ability to maintain confidentiality of sensitive and/or protected information.
Ability to prioritize work and complete assignments accurately and within established deadlines.
Ability to provide and obtain detailed information to/from others.
Ability to provide customer service with a high level of sensitivity, tact and patience.
Ability to perform and prioritize multiple tasks.
Ability to exercise reasonable judgment in performing job duties.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

Responsibilities

Performs routine clerical and operational duties related to the processing, pick-up, and delivery of interoffice and USPS mail.
Distributes inter-office and other incoming mail to departments and employees by sorting it into the appropriate mailboxes within the mailroom.
Determines appropriate postage rates for letters and packages based on size, weight, and delivery method to estimate project costs and ensure efficient delivery.
Processes outgoing pre-sort and bulk mailings according to USPS guidelines and regulations; ensures labels meet quality and coding standards; sorts and groups individual pieces of mail by zip code; completes necessary paperwork to reduce mailing costs.
Processes outgoing mail and deliveries of various formats including first class, media, certified, express, registered, and insured; completes appropriate forms and paperwork; packs, wraps, labels, and affixes postage to packages as necessary following established postal guidelines to ensure delivery in a timely and cost-effective manner.
Delivers large packages, including periodicals and duplicating orders to appropriate recipients within the district using a motorized cart, vehicle, dolly, and/or other equipment as needed.
Prepares and maintains records related to incoming and outgoing mail and deliveries, including packages received, mail to be forwarded, and other related items as assigned.
Provides customer service, information, and assistance regarding USPS guidelines and regulations and mailroom policies and procedures in person, over the phone, and via email.
Uses a district vehicle to deliver mail to and collect mail from other district facilities and USPS locations.
Stays abreast of changes in USPS postal fees, regulations, and standards.
May provide work direction and training to student workers.
Performs other related duties as assigned.