Mail Services Clerk

Fox•Los Angeles, CA

About The Position

The Fox Studio Lot is seeking a Mail Services Clerk to provide mail, package, and shipping services to the Fox Studio Lot, Fox Plaza, and FAB. The role provides customer service by responding to mailing and shipping needs, receiving and sorting mail and packages, coordinating deliveries, and ensuring items are processed and delivered within established time frames and service standards. The clerk handles domestic and international mail and freight, uses USPS, UPS, DHL, and FedEx systems and equipment, tracks shipments, maintains records, and supports general clerical and administrative services. The role also requires maintaining confidentiality, following safety and security policies, and adapting to changing needs in a fast-paced environment.

Requirements

Prior experience in Mail Services or Shipping and Receiving.
Ability to follow standardized operating procedures.
Ability to stand, walk, and sit as needed to perform job functions.
Ability to work overtime with short notice.
Ability to manage a high volume of work and balance priorities across diverse tasks.
Ability to repetitively reach overhead and below the knees and bend, twist, pull, and stoop; move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces and steps; use stairs, service ramps, and elevators.
Ability to repetitively lift, carry, pull, push, and transport up to 50 pounds.
Ability to operate PCs, handheld devices, and mailing and shipping equipment and software, including scales and meter machines.
Ability to work in a dynamic, fast-paced, demanding startup environment and adapt to changing requirements.
Ability to train across multiple job functions.
Ability to maintain working knowledge of USPS, UPS, DHL, and FedEx regulations.
Dependability and reliability, with an excellent attendance record.
Valid California driver's license without restrictions.
Ability to work well with others in a group environment.
Proficiency operating equipment and mailing and shipping platforms.
Polite, friendly, and professional manner when working with coworkers, staff, and customers.
Thoroughness and precision when performing Mail Clerk duties.

Responsibilities

Provide customer service during scheduled mail runs, special pickups, and deliveries to the Fox Studio Lot, Fox Plaza, and FAB.
Find solutions that meet customers’ mailing and shipping needs.
Receive, sort, organize, and deliver mail, packages, and parcels according to established time frames and service standards.
Coordinate messenger services and deliveries.
Respond to telephone and in-person inquiries.
Perform general clerical duties, including ordering supplies, placing equipment service calls, filing, record keeping, and photocopying.
Cover other Admin Services departments or job functions and perform other duties as needed.
Prepare daily and monthly reports as needed.
Prepare freight shipments and domestic and international mailings, and confirm documentation requirements.
Process incoming and outgoing USPS, UPS, DHL, and FedEx packages using postage meters, scales, presort mail, certified mail, and related processes.
Enter sender and recipient information into appropriate shipping systems.
Affix postage and shipping labels, maintain postage and shipment records, and ensure mailings and shipments go out on time.
Track inbound and outbound shipments using applicable software.
Maintain accountability for shipping and receiving transactions in an internal package tracking system, including obtaining customer signatures for received packages.
Ensure mail and packages are organized for delivery and shipment and can be quickly retrieved.
Visually inspect mail and packages for damage and notify the Supervisor as needed.
Assist with mailings and projects, including photocopying, scanning, folding, stuffing, stapling, addressing, and metering.
Maintain confidentiality of company and customer information, data, and materials.
Follow departmental and company safety and security policies and report maintenance problems, safety hazards, accidents, or injuries.