Mail Services Clerk I

University of Rochester • City of Rochester, NY

2d • $18 - $25 • Onsite

About The Position

Mail Services Clerks staff the Medical Center Post Office customer service windows and provide front-line support for postal, shipping, and mail distribution services. They must understand postal rates, classes, regulations, shipping options, and cash-handling procedures. They are accountable for cash, credit card, Blue Req, and URos funds, as well as postage stamp inventories. The position involves frequent customer interaction and calls for strong customer service, communication, and problem-solving skills. Employees work collaboratively with the team, communicate effectively with co-workers and management, exercise sound judgment, and perform duties accurately, professionally, and accountably.

The schedule is 8:00 a.m. to 4:30 p.m. The position is full-time, with 40 scheduled hours per week, and is based at the University of Rochester Medical Center in Rochester, New York.

Requirements

• High school diploma and one year of related experience, or an equivalent combination of education and experience.
• Ability to use scales, meters, machines for bundle tying, stamping, addressing, inserting, and folding, a computer terminal, and a cash register.
• Ability to perform basic mathematical calculations and accurately handle cash and financial transactions (strongly preferred).
• Demonstrated ability to operate computer systems and learn new software applications (strongly preferred).
• Proficiency with Microsoft Office applications, including Word and Excel (strongly preferred).
• Strong verbal communication, customer service, and interpersonal skills (strongly preferred).
• Ability to keyboard or type 25 words per minute (preferred).
• Ability to routinely lift, move, and transport items weighing up to 50 pounds (preferred).
• Ability to work independently, prioritize tasks, and maintain accuracy in a fast-paced customer service environment (preferred).

Nice To Haves

• Ability to perform basic mathematical calculations and accurately handle cash and financial transactions.
• Ability to operate computer systems and learn new software applications.
• Proficiency with Microsoft Word and Excel.
• Strong verbal communication, customer service, and interpersonal skills.
• Ability to keyboard or type 25 words per minute.
• Ability to routinely lift, move, and transport items weighing up to 50 pounds.
• Ability to work independently, prioritize tasks, and maintain accuracy in a fast-paced customer service environment.

Responsibilities

• Conduct point-of-sale transactions for USPS postage and postal products, private-carrier shipping services, package store products, and mailbox rentals.
• Understand and apply U.S. postal regulations, rates, classes, and special services, as well as shipping rates offered by USPS, UPS, FedEx, and DHL; independently use cash registers, scales, and price-shopping software.
• Maintain, reconcile, and safeguard designated funds and inventory, including postage stamps, cash, credit cards, checks, and URos; balance cash drawers, conduct cash-outs, and report sales.
• Answer customer questions about postal rates and regulations, private-carrier shipping, and Medical Center Post Office processes and procedures; answer phones and respond to and resolve customer and student inquiries and complaints.
• Receive, verify, and process incoming packages from carriers and University Couriers; use an electronic tracking system to account for receipt and delivery; research unidentified packages; process second and final notices; return unclaimed packages; track daily package volumes; and load and unload hampers.
• Receive, sort, and distribute department and student mail from USPS, private carriers, and University sources, including letters and flats; sort mail into boxes; maintain tracking metrics; prepare outgoing mail for pickup; return undeliverable mail; research and reroute misaddressed mail; and update records as needed.
• Keep the workspace clean, organized, and tidy; store tools and materials properly; maintain the package reuse station; recycle appropriately; and maintain a safe and secure environment in accordance with University and department guidelines.
• Perform additional duties or reassignment to tasks as required by the needs of the University, department, or customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED