Mail Services Team Lead
About The Position
The Mail Services Team Lead serves customers in the campus store and mail room, maintaining store stock and appearance and completing sales using a point-of-sale system. The role focuses on receiving and sorting incoming mail and packages, processing outgoing mail, and delivering mail and packages to campus departments. The successful candidate provides outstanding customer service, works effectively in a fast-paced environment with high package volumes, meets daily targets, follows and improves established processes, and builds relationships across campus. The position also involves campus-store duties such as handling sales and payments, assisting with receiving and locating merchandise, fulfilling orders, shipping merchandise, and completing general clerical work. The Team Lead supports the store manager with operations and stands in during the manager’s absence.
Requirements
- High school education level.
- Ability to lift 50 pounds and carry heavy loads up and down stairways.
- Ability to carry, shelve, bend, and stretch while performing campus-store operations.
- Ability to stand for long periods of time.
Responsibilities
- Create a welcoming environment and build rapport in the store and around campus.
- Engage and support students, parents, staff, and faculty to promote sales, solve problems, and build relationships.
- Serve store customers, including operating the point-of-sale system, handling cash and credit card payments, answering phone calls, and fulfilling and shipping online sales.
- Assist with in-store receiving, locating textbooks and general merchandise, and print production when applicable.
- Ship textbooks and general merchandise and fulfill textbook or course-material orders when applicable.
- Complete general clerical work, including filing, typing simple documents and spreadsheets, and emailing students when needed.
- Accept incoming mail from various carriers daily.
- Sort and receive student and faculty mail and packages in the Slingshot mail platform.
- Manage outgoing mail daily by applying appropriate postage.
- Assist with daily campus mail pickup and delivery routes as needed, with or without a vehicle.
- Use delivery locations and locators as needed.
- Shelve student mail and packages and maintain shelf accuracy.
- Assist customers with shipping outgoing mail and troubleshoot mail-room packages and paper mail.
- Complete monthly billing processes.
- Support the store manager with store operations and stand in during the manager’s absence.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
