Mail Services Associate

CBRE HV•Dallas, TX

14h

About The Position

The Mail Services Associate is responsible for all aspects of mailroom operations for a building or campus. The role is part of the Office Operations function and provides office support to a client, business function, or individual contributor. The associate audits and processes deliveries, distributes mail and supplies, manages shipment requests and postage, and supports copy-room operations. The position also addresses inquiries, analyzes operational problems, and suggests improvements to team processes.

Requirements

High school diploma or GED.
3–4 years of job-related experience.
Ability to write routine reports and correspondence.
Comprehensive understanding of processes, procedures, systems, and concepts within the job function.
Ability to evaluate and communicate unusual or complex content concisely and logically.
In-depth knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Advanced organizational skills and an inquisitive mindset.
Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

Audit delivered items against delivery invoices.
Inspect deliveries for contraband and approve or reject them.
Ensure received and delivered packages arrive the same day, or advise the consignee of next-day arrival.
Deliver mail, packages, copy products, and stationery to assigned groups or locations according to the daily schedule.
Protect shipped packages against damage.
Process shipment requests with vendors and advise package owners of arrangements.
Apply appropriate postage and required identification to outgoing mail and packages.
Stock copy rooms and provide initial communication regarding copier fleet production.
Check mail and postage supplies daily and replenish them when necessary.
Respond to common inquiries or complaints from clients, co-workers, and supervisors, and present information effectively to internal groups.
Gather and analyze data to identify and solve complex problems, including problems with little or no precedent; may recommend new techniques.
Suggest improvements to existing processes and solutions to improve team efficiency.