Mail Operations Coordinator

Grand Canyon University•Phoenix, AZ

3d•Onsite

About The Position

Grand Canyon University is seeking a Mail Operations Coordinator to manage the daily operations of the Mail Center. This role involves receiving, sorting, and distributing mail across campus, maintaining mailboxes, operating mail processing equipment, and training new staff. The coordinator will also support other operational teams during peak periods and assist with special projects. GCU is a Christ-centered higher education institution that values diversity and integrates faith, learning, and work.

Requirements

Proficient with Microsoft Office; experience with print job ticketing systems a plus.
Strong organizational and communication skills.
Demonstrated reliability, attention to detail, and customer service orientation.
Must pass pre-employment background investigation.

Nice To Haves

1 year experience in a mailroom, print shop, or customer service environment.
Working knowledge of print/copy equipment and postal/shipping systems preferred.

Responsibilities

Receive, inspect, and date-stamp all incoming letter mail.
Sort incoming mail according to department, building, and delivery route.
Identify and properly route specialty mail including returned letters, billing documents, orders, payments, and adjustment correspondence.
Prepare mail for internal delivery across campus facilities using established routes and schedules.
Maintain accuracy and confidentiality when handling sensitive or official correspondence.
Maintain responsibility for residential mailboxes and associated keys, including issuance, tracking, and record keeping.
Ensure mailbox areas remain functional and secure.
Serve as the primary contact for interdepartmental mail service issues.
Support internal mail distribution systems and ensure mail is routed to the correct departments.
Operate and maintain mail processing equipment including the postage meter machine and other mail handling equipment.
Ensure meter supplies and postage levels are monitored and maintained.
Train new Mail Center associates and student workers on mail sorting procedures, routing protocols, and best practices.
Assist in maintaining consistent operational procedures and service standards within the Mail Center.
Provide operational assistance to the Copy Center and package receiving/routing/delivery teams during peak workload periods.
Maintain organized mail processing areas and ensure compliance with operational procedures.
Assist with special projects related to campus mail services.