Mail Site Coordinator

Ricoh Americas Holdings•Charlotte, NC

8h•Onsite

About The Position

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Requirements

High school diploma or GED (required)
1+ years of experience in a related field (B2B and/or technical)
1+ year of customer-facing work experience (required)
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills

Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility.
Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
May be responsible for courier services (Up to 40 miles round trip daily, must use personal vehicle, mileage reimbursement).
May be responsible for reception services.
May be responsible for switchboard operations.
May be responsible for shipping and receiving.
Delivering and processing mail.
Handles formal customer contact on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence programs.
Understands how to operate required equipment and software efficiently to achieve service-level agreements.
Achieves profitability related to cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
May interact with contracted vendors, facility management, and occupants.
May be responsible for office supply inventory reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees through professional communication.
Collects and provides data to assigned leadership and customers, which may include completing monthly customer reports with leadership support.
Ensures financial responsibilities are met.
Performs other duties as assigned.