Mail Coordinator

Charlie Health•Nashville, TN

20h•Hybrid

About The Position

The Mail Coordinator ensures that all mail is sorted to the accurate team and acts as the primary point of contact for locating mission critical documents from a virtual mailroom. This role will spend most of its time sorting mail and flagging pieces to the relevant teams as well as ensuring that they are actioned on in a timely manner. You will also oversee all automated mail sorting rules and expectations related to mail intake times and related workflows. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Requirements

High School Diploma
1 year office coordination or Revenue Cycle Management experience required
Excellent verbal and written communication skills
Ability to maintain strict confidentiality
Detail-oriented
Microsoft Office and Google Suite proficiency
Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
Ability to energize, communicate, and build rapport at all levels within an organization
United States and native or bilingual English proficiency

Nice To Haves

Experience in a healthcare setting is preferred

Responsibilities

Sort mail to the correct team and ensure that each piece is actioned on in a timely manner
Create and manage mail routing rules based on the sender/recipient of each piece
Maintain consistent communication streams with teams that rely on mail based workflows to ensure that current timelines are aligned to the expectations and needs of those teams
Be an integral part of several teams acting as the main point of contact for finding and sorting all mail that is received