Sr Coordinator, Mail Operations

CarMax•Richmond, VA

13h•Onsite

About The Position

The Mail Operations Senior Specialist will be responsible for providing analytical support to the small parcel function. The role will manage the process of gathering data from various sources to provide visibility into performance & spend opportunities. The Mail Operations Specialist will assist the manager with the annual budget process & monthly KPI’s for vendor service level compliances. This position requires in-depth communication of complex information, both verbal and written to management, vendors, and certain internal organizational stakeholders. This Specialist should have the ability to demonstrate active listening skills, as well as effective speaking and writing skills. This position requires the associate to make good decisions, while utilizing all available resources. It is imperative that the Mail Operations Specialist build and maintain strong relationships with peers as well as maintaining an open mind in order to demonstrate an understanding of Mail Operations goals as well as the Company vision.

Requirements

Ability to partner across functions for opportunities & resolutions
Ability to communicate internally & externally to support mail operations and customer needs
Ability to build and maintain strong relationships
Ability to demonstrate strong team behaviors in line with CarMax values, including integrity, respect, inclusion, fairness, and fun
Ability to resolve customer service issues in a positive and professional manner
Ability to accurately (attention to detail) complete tasks in a timely manner while balancing time, multi-tasking and interruptions
Ability to develop and execute a plan while using available resources
Minimum 1-3 years of related experience; mail operations or logistics experience preferred.
1-3 years’ experience with Word & Excel
Mail operations experience (preferred)
Valid driver's license & a clean driving record
Experience with Microsoft Office
Basic communications, computer, and math skills

Responsibilities

Coordinate, monitor, and evaluate data from 3rd party vendors to assess compliance and scorecard rating.
Partner with management in establishing, monitoring, and maintaining KPI’s for the departmental benchmarks.
To carry out the proper handling of inbound and outbound USPS, inter-company, and courier packages for mail processing and other mail operations projects as assigned.
To ensure safe, timely and accurate mail practices in order to maintain time and cost effectiveness.
Serve as a liaison between Mail Operations and all CarMax extension buildings. This includes communications and mail deliveries to and from locations.
Monitor, evaluate and report all Mail Operations related expenditures to ensure favorable budget expectations.
Other duties as assigned.