Mail Operations Manager

Infosend Inc•Anaheim, CA

1d•$75,000 - $95,000•Onsite

About The Position

InfoSend is a family-owned print and mail manufacturing company focused on quality, stability, and long-term customer relationships. For over 30 years, we have built a reputation for delivering reliable solutions while maintaining a supportive, team-oriented workplace where employees can build long-term careers. We are seeking an experienced Mail Operations Manager to lead our Mail Operations and Bindery Departments. This position is ideal for candidates with leadership experience in transactional mail, statement processing, direct mail, print-to-mail operations, fulfillment services, or other high-volume production environments where quality, compliance, productivity, and customer deadlines are critical. The Mail Operations Manager is responsible for the leadership, performance, and continuous improvement of Mail Operations and Bindery. This role oversees a multi-shift operation of approximately 40 employees and is accountable for production output, quality, safety, employee development, operational efficiency, USPS compliance, and customer satisfaction.

Requirements

Bachelor's degree in Business, Operations Management, Manufacturing, Engineering, Logistics, or related field; equivalent experience considered
5+ years of experience in mail operations, print production, fulfillment services, manufacturing, or other high-volume production environments
5+ years of leadership experience managing supervisors, leads, and production personnel
Experience leading multi-shift operations in a production, manufacturing, mailing, or fulfillment environment
Strong knowledge of USPS regulations, mailing technologies, postal software, and transactional mail operations
Experience with print-to-mail workflows, inserters, sortation equipment, variable data processing, and document integrity requirements
Proven success driving operational improvements through Lean Manufacturing, Six Sigma, or continuous improvement methodologies
Strong analytical, leadership, communication, and problem-solving skills
Knowledge of OSHA/CalOSHA regulations and workplace safety practices
Ability to manage multiple priorities in a fast-paced environment and work across shifts as needed
Ability to pass a pre-employment drug screen, background check, and E-Verify

Nice To Haves

Lean Manufacturing and/or Six Sigma certification preferred
Bilingual Spanish preferred

Responsibilities

Lead and develop supervisors, leads, and production personnel across multiple shifts
Manage staffing, training, performance management, workforce planning, and employee development
Oversee production scheduling, workflow management, capacity planning, and labor utilization
Ensure customer commitments, production schedules, and service level agreements are consistently achieved
Monitor and improve productivity, quality, equipment utilization, on-time delivery, and operational efficiency
Analyze production data and key performance indicators to drive continuous improvement initiatives
Ensure compliance with USPS regulations, client requirements, document integrity standards, and company procedures
Maintain strong relationships with USPS representatives and stay informed on postal regulations, rate changes, and industry developments
Coordinate equipment maintenance, repairs, upgrades, and vendor relationships to maximize uptime and reliability
Manage inventory levels of production materials and operational supplies
Lead safety initiatives and ensure compliance with OSHA, CalOSHA, and company safety programs
Partner with Client Services, Print Operations, Fulfillment, Maintenance, Purchasing, Human Resources, and other departments to achieve operational goals
Manage departmental budgets, labor utilization, overtime, maintenance costs, and operational expenditures
Provide operational reporting, recommendations, and performance updates to executive leadership
Support strategic initiatives, process improvements, and special projects as assigned