Mail Services Operations Manager

Recrute Action • Markham, ON

3d • Onsite

About The Position

Be at the center of mailroom and digital mail operations, ensuring seamless service delivery while driving improvements, monitoring performance, and supporting key operational objectives. This position offers a varied workload, cross-functional collaboration, and involvement in initiatives that enhance efficiency and service quality.

Requirements

• 3–5+ years of experience in mailroom, logistics, or operations.
• Leadership or supervisory experience preferred.
• Experience managing vendors and budgets.
• Strong leadership and communication skills.
• Advanced Microsoft Excel and reporting skills.
• Process improvement and problem-solving skills.
• Budget and cost management skills.
• High attention to detail and commitment to compliance.
• Strong technical and systems knowledge.
• Customer-focused mindset.
• Results-driven approach.
• Analytical mindset.
• Commitment to continuous improvement.

Nice To Haves

• Knowledge of digital mail systems is an asset.

Responsibilities

• Oversee daily mailroom, courier, and digital mail operations.
• Drive service improvements and increase first-time resolution.
• Manage vendors and ensure service level agreement (SLA) performance.
• Control expenses and manage budget versus plan.
• Track performance using data, reporting, and Excel analysis.
• Ensure compliance with security, privacy, and risk standards.
• Lead process improvements and digital transformation initiatives.
• Maintain and update procedures and documentation.
• Collaborate with leaders and business units.
• Support sustainability and community initiatives.

Benefits

• Hourly salary of $30.
• 2-month contract.
• Day schedule, 37.50 hours per week.
• On-site work in a dynamic environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed