Mail Coordinator

Charlie Health • Nashville, TN

15h • Hybrid

About The Position

Charlie Health is seeking a Mail Coordinator to ensure all mail is sorted to the accurate team and to act as the primary point of contact for locating mission-critical documents from a virtual mailroom. This role involves sorting mail, flagging pieces to relevant teams, and ensuring timely action. The Mail Coordinator will also oversee automated mail sorting rules and workflows related to mail intake. This is an opportunity to join a passionate team dedicated to addressing the mental health crisis and expanding access to care.

Requirements

• High School Diploma
• 1 year office coordination or Revenue Cycle Management experience required
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Microsoft Office and Google Suite proficiency
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• United States and native or bilingual English proficiency

Nice To Haves

• Experience in a healthcare setting is preferred

Responsibilities

• Sort mail to the correct team and ensure that each piece is actioned on in a timely manner
• Create and manage mail routing rules based on the sender/recipient of each piece
• Maintain consistent communication streams with teams that rely on mail based workflows to ensure that current timelines are aligned to the expectations and needs of those teams
• Act as the main point of contact for finding and sorting all mail that is received

Benefits

• Comprehensive benefits for full-time, exempt employees
• Stock options (may be part of total compensation package)
• Other Charlie Health-sponsored benefits (may be part of total compensation package)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees