Mail Site Coordinator

Ricoh•Charlotte, NC

17h•Onsite

About The Position

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Requirements

High school diploma or GED (required)
1+ years of experience in a related field (B2B and/or technical)
1+ year of customer-facing work experience (required)
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills

Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
May be responsible for courier services (Up to 40 miles round trip daily, must use personal vehicle, mileage reimbursement), reception services, switchboard operations, shipping and receiving, and delivering and processing mail.
Handles formal customer contact on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence programs.
Understands how to operate required equipment and software efficiently to achieve service-level agreements.
Achieves profitability related to cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
May interact with contracted vendors, facility management, and occupants.
May be responsible for office supply inventory reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees through professional communication.
Collects and provides data to assigned leadership and customers, which may include completing monthly customer reports with leadership support.
Ensures financial responsibilities are met.
Performs other duties as assigned.