Mail & Inventory Associate
About The Position
Provides on-site operations support in areas such as copying and production, mailing, shipping and receiving, document scanning, and inventory management. The role operates high-volume duplicating and finishing equipment, supports and checks convenience copiers, responds to customer service requests, and distributes mail and supplies. Depending on site needs, duties may also include temporary reception coverage, filing, meeting-room setup, building moves, light maintenance, and cleaning. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. Periodic overtime on nights and weekends, including off-hour emergency response, may be required.
Requirements
- High school diploma or GED.
- 1–2 years of related work experience.
- Competency in basic computer skills, including proficiency in the MS Office Suite.
- Knowledge and understanding of shipping and receiving procedures.
- Ability to work independently and flexibly to complete projects.
- Ability to determine appropriate packing methods and materials and verify incoming materials against packing slips.
- Ability to understand instructions concerning mail delivery.
- Troubleshooting and problem-solving skills.
- Ability to read and understand technical information in manuals, parts books, and related publications.
- Excellent customer relations and verbal communication skills.
- May require a valid driver’s license and minimum levels of auto insurance coverage per Ricoh.
- Able to meet physical demands that may include extended standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 lbs., and pushing or pulling wheeled machines that may weigh up to 400 lbs.
Nice To Haves
- Related copy-job experience.
- Working knowledge of copiers and related equipment and repair.
- Basic electronics knowledge.
Responsibilities
- Operate high-volume production copy machines and perform binding and finishing work.
- Inspect convenience copiers daily for quality, keep them working properly and stocked, clear paper jams, and report specific problems to technicians.
- Perform basic equipment troubleshooting, escalate issues to technicians, and set up equipment as prescribed by the customer.
- Scan and image documents.
- Provide reception services on a temporary or occasional basis.
- Maintain management records, supply inventories, daily meter and service logs, and job logs; calculate job charges and generate reports as needed.
- Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
- Respond to and coordinate customer service calls, answer questions about job status or feasibility, and deliver completed work to designated locations.
- Perform shipping and receiving duties, including occasional shipping, receiving, and dock work in a mailroom environment.
- Perform filing, purging, and archiving duties as requested.
- Travel between customer buildings when required.
- Set up meeting and conference rooms, move building occupants within assigned facilities, and perform light maintenance and cleaning as assigned.
- Use equipment and tools appropriate to contracted jobs, including shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, copier equipment, calculators, fax machines, postage meters, and PCs.
- Capture data for Ricoh MOR, SPG, and job logs.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
