Mail Service Associate

The Millennium Group•College Park, GA

20h

About The Position

The Mail Service Associate supports mail and office services for The Millennium Group and its client. The role serves as a liaison between TMG’s mail and office services team and client departments, providing constructive, respectful service and maintaining positive verbal and written communication with internal and external customers. The associate is expected to take initiative to solve problems and identify ways to improve the client experience. The position handles incoming and outgoing mail and courier shipments, maintains mailing records, performs data entry, and manages mail and shipment supplies. The associate also maintains daily paperwork, creates and responds to emails, follows policies and procedures, and assists coworkers in completing assignments and achieving team goals.

Requirements

High school diploma or GED equivalent.
Ability to lift up to 50 lbs.
Six months to one year of experience in a mail room or experience at FedEx and/or UPS.
Good driving record.

Responsibilities

Maintain daily paperwork.
Create and respond to emails.
Follow policies and procedures.
Work with and assist coworkers in achieving goals and completing assignments.
Demonstrate dedication and commitment to the team.
Serve as liaison between TMG’s mail and office services team and client departments.
Interact constructively, positively, and respectfully with internal and external customers, maintaining positive verbal and written communication.
Take initiative to solve problems before they arise and consider improvements to the client experience.
Receive, sort, and distribute incoming mail, including letters, parcels, U.S. Postal mail, and interdepartmental mail, to appropriate recipients and departments.
Collect outgoing mail in a timely manner.
Prepare and process outbound courier shipments using a computer or service provider’s equipment.
Track and maintain mailing records and logs.
Perform accurate data entry as needed.
Control inventory of mail and shipment supplies.
Pick up and deliver supplies to designated locations as needed for mailing projects.
Perform other duties as assigned.