Maître d Supervisor - Lautrec

Nemacolin•Wharton Township, PA

4h•Onsite

About The Position

As Restaurant Maître D’, you will shape a refined dining experience that reflects Forbes Four-Star and Five-Star service standards while supporting the daily operations of a luxury restaurant environment. You will serve as a key member of the Lautrec leadership team, balancing elevated guest engagement, operational oversight, reservation management, associate mentorship, and cross-functional collaboration. Your ability to lead with professionalism, discretion, and attention to detail will directly influence guest satisfaction, associate engagement, and the overall success of the Food and Beverage Department.

Requirements

Associate’s degree in Hospitality or a related field required, bachelor’s degree preferred.
Minimum of 3 to 4 years of experience in a Food and Beverage restaurant or outlet environment.
Experience in a Forbes Four-Star or Five-Star restaurant preferred.
Proven experience delivering exceptional guest service and guest relations.
Must possess an outgoing personality and knowledge of superior customer service practices.
Strong communication skills with the ability to manage workflow priorities while fostering positive front-of-house and back-of-house relationships.
Must be at least 18 years of age.
Must be able to work varying shifts, including evenings, weekends, and holidays.
Must speak English fluently.
Ability to perform basic mathematical functions.
Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
Demonstrated judgment, discretion, and decision-making abilities when handling administrative and operational responsibilities.
Ability to lift, push, pull, and carry up to 30 pounds.
Ability to stand continuously for extended periods and perform physical movements including kneeling, bending, climbing, and equipment operation throughout scheduled shifts.

Nice To Haves

Bachelor’s degree preferred.
Experience in a Forbes Four-Star or Five-Star restaurant preferred.

Responsibilities

Create memorable dining experiences by delivering personalized, anticipatory service that reflects luxury hospitality standards and the Nemacolin brand experience.
Build lasting guest relationships through thoughtful engagement, service recovery, and consistent attention to guest preferences and expectations.
Support the daily operations of the restaurant, ensuring smooth front-of-house execution, reservation flow, host operations, and elevated service standards throughout each shift.
Partner closely with the Chef de Cuisine and Restaurant Manager to foster a collaborative and high-performing restaurant environment.
Maintain and manage the restaurant reservation platform while overseeing all host stand operations with precision and professionalism.
Communicate directly, and at times on behalf of ownership, executives, associates, and family members regarding matters connected to ownership interests and operational priorities.
Prepare professional correspondence, acknowledgment letters, and operational communications that support leadership effectiveness and organizational alignment.
Share relevant resort updates and operational information with associates to maintain awareness and consistency across the department.
Participate in all required departmental and resort meetings while contributing operational insight and collaborative solutions.
Support Food and Beverage leadership in maintaining compliance standards, including RAMP, ServSafe, Knife and Blade certifications, and required leadership training.
Provide impartial coaching, mentorship, and performance feedback during training, service execution, and guest recovery situations.
Review daily financial reporting and contribute recommendations, operational adjustments, and service improvements based on performance results.
Reinforce Forbes Four-Star and Five-Star standards through every guest interaction, including sharing knowledge of resort experiences, amenities, and unique offerings.
Contribute to a positive and engaging workplace culture by supporting associate engagement initiatives and encouraging professional growth.
Navigate complex operational challenges with sound judgment, discretion, critical thinking, and timely decision-making.
Manage multiple priorities, short-term operational demands, and long-term collaborative projects in a fast-paced luxury environment.
Communicate effectively and professionally with guests, executives, leadership teams, and associates across all levels of the organization.
Operate office equipment and business systems efficiently to support daily administrative and operational responsibilities.

Benefits

Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community