C. Ellet's Steakhouse: Maître D'/Lead Host

Hopkins and Company • Atlanta, GA

3d • Onsite

About The Position

We are seeking a talented and ambitious Maître D’ to join our team of driven and enthusiastic hospitality professionals. At C. Ellet’s we pride ourselves in being the premier dining experience of The Battery, offering top tier steaks, incredible seafood, and delicious craft cocktails. C. Ellet’s pays homage to the great American steakhouses and Chef Hopkins’ time spent cooking in New Orleans. From fast-paced game days to relaxed private dining experiences, C. Ellet’s is a convivial place for all to gather and celebrate.

Requirements

• 2+ years of relevant hospitality experience
• Knowledge of OpenTable a plus
• Able to stand for long periods of time; occasionally kneel, bend, and crouch as required to reach items at varying height levels
• Able to work in a fast-paced environment calmly and effectively

Nice To Haves

• Has a passion for food and beverage with a willingness to continue education
• Has a kind, friendly, and welcoming attitude with a desire to serve others and provide memorable hospitality
• Must have strong written and verbal communication skills in the English language; speaks clearly, writes clearly, and actively listens
• Works constructively with their teammates, celebrating one another and lending a helping hand
• Maintains an awareness of current marketing initiatives and website content
• Possesses excellent organizational skills with the ability to multitask, manage time and prioritize
• Demonstrates our core values of integrity, passion, respect, and curiosity

Responsibilities

• Serves as a liaison between the guest and the guest experience.
• Advocates for the guest and shares their expectations for their dinner/event.
• Warmly greet guests when they arrive and thank them when they are leaving.
• Always display superior hospitality to guests. Calling them by name whenever possible.
• Record and communicate guest needs, notes, and special occasions accurately in all applicable technology and in a timely fashion.
• Maintain the accuracy of OpenTable ensuring that the flow of business is properly set up each day.
• Make recommendations to the General Manager for any opportunities.
• Answer phones, check voicemails, and communicate messages to the proper recipients in a timely fashion.
• Maintain robust knowledge of company-wide events and programs and actively share information with staff and guests.
• Answer guest questions with knowledge, kindness and confidence concerning menu, restaurant, and private events.
• Work with the leadership team to ensure all guest requests are understood, able to be executed and known by all members of the team the night of their dinner/event.
• Ensure staff is implementing excellent service, hospitality, food and beverage consistently during the course of service by noting any discrepancies or challenges and following up with leadership team.
• Assist with interviewing of host team candidates and make recommendations to the leadership team.
• Consistently models professionalism with training and coaching of new and tenured host staff.
• Assist to build long-term, value-based guest relationships with guests and local businesses, assisting with concierge visits to local hotels and offices, and engaging with regulars.
• Further, listening to feedback from guests to ensure they had a positive dining experience from start to finish and following up with the aid of the General Manager to ensure any concerns are addressed appropriately.

Benefits

• Competitive pay based on experience with performance-based raises and promotions
• Medical, dental, vision, life and short-term disability for eligible full-time employees
• 25% discount at all Hopkins and Company restaurants
• 10% discount at all Hopkins and Company retail shops
• Ongoing training and education opportunities
• Daily family meal
• Employee referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed