FOH - Maître D

SA Hospitality Group • New York, NY

21h • $24 - $28 • Onsite

About The Position

SA Hospitality Group is seeking a Maître D' to join their team. SA Hospitality Group is Italian at heart, with a vision to appeal to modern-day New York City clientele. Since 2003, they have expanded to iconic New York neighborhoods and beyond with their three brands: Sant Ambroeus, Casa Lever, and Felice, boasting 24 restaurant locations across various cities and countries.

Requirements

• Ability to plan the flow of service and manage floor plans.
• Proficiency in monitoring service and guest satisfaction.
• Strong communication skills for interacting with guests, service staff, and management.
• Experience in training, coaching, and guiding staff.
• Ability to act as a supervisor and complete closing duties.
• Capability to open the restaurant and prepare for the day.
• Skills in coordinating orders with chefs and managers.
• Experience in maintaining and ordering menus and related paper products.
• Proficiency in managing reservation systems and generating reports.
• Experience in building and maintaining guest databases.
• Knowledge of food, wine, beer, and spirits.
• Ability to stay updated on current industry trends.

Nice To Haves

• Experience working with reservation systems and handling malfunctions/updates.
• Experience in developing promotional actions to increase cover count.
• Experience in building relationships with concierges.
• Experience in working with PR companies and social media coordinators.

Responsibilities

• Assist in planning the flow of service, including assigning table numbers to reservations based on arrival time, preference, and staff coverage, and working on floor plans with the General Manager.
• Conduct floor checks to ensure dining room tables have the correct settings based on reservation assignments and make necessary last-minute changes.
• Attend and contribute to daily pre-shift meetings, sharing important guest notes and requests.
• Maintain a presence at the host stand and/or entrance bar/lounge area to greet and welcome guests, seat them at their preferred tables, assist with requests, and follow up on execution.
• Monitor service on the floor, making eye contact with guests to gauge satisfaction, touching tables, and offering assistance as needed.
• Communicate and act upon guest feedback regarding service, food quality, kitchen comments, etc., with the service staff and management.
• Monitor Host/Hostess performance and provide training, coaching, and guidance as necessary.
• Act as Supervisor on duty when required, completing closing duties such as tip distribution, cleaning checklists, and staff side work.
• Open the restaurant, ensuring cleanliness, organizing staff, and planning for the day ahead.
• Facilitate cake orders, take-out/delivery orders, and future pick-up orders, coordinating with chefs and managers for proper execution.
• Maintain an adequate stock of menus and ensure they are updated with the most current products; order weekly menus, business cards, and gift certificate-related paper products.
• Control the reservation book, constantly monitoring reservations, cancellations, VIP guests, regulars, and special requests, and communicating this information to management and service staff.
• Forecast and plan by reviewing reservation books for current and upcoming days/weeks, comparing with prior years, and suggesting promotional actions to increase cover count.
• Build and maintain relationships with concierges, attending gatherings, visiting concierges with updated menus, and monitoring any reward programs.
• Operate the reservation system proficiently, handle malfunctions and updates, and provide reports on guests, databases, and seating gaps, suggesting improvements.
• Continuously work on increasing the guest database of emails and preferences for personalized service.
• Assist the Director of Communications by providing feedback and ideas to the PR company and social media coordinator for potential restaurant exposure.
• Ensure the overall dining room and patio (seasonally) are aesthetically pleasing, checking lighting, music levels, flower freshness, floor cleanliness, and glass display areas.
• Maintain current knowledge of food, wine, beer, and spirits within the restaurant industry, developing this knowledge on personal time and staying updated on industry trends.
• Assist in any educational goals related to the Maître D' duties with prior management approval.

Benefits

• SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• The company will assist in any way possible with any educational goals that relate to your duties as Maître D’ (with prior management approval).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed