LVN Intake Coordinator

Pennant Group•Concord, CA

10d•$37 - $45•Onsite

About The Position

Muir Home Health is seeking an experienced, compassionate LVN Intake Coordinator for a 100% onsite position in Concord, California. The coordinator manages all aspects of patient intake, including communication with patients and families, data entry, maintaining relationships with customers and referral sources, responding to requests and concerns, facilitating a daily intake stand-up meeting, and overseeing insurance verification and authorization processes. The role also directs daily referral and intake operations, supports compliant and timely admissions, coordinates patient transitions to home care, manages payer relationships, and contributes to department budgeting and referral-trend reporting. Muir Home Health is part of the Cornerstone Group, which includes about 75 home health and hospice agencies nationwide. The organization describes itself as a locally operated team that encourages clinicians and staff to develop and implement programs for patients and communities. Its stated core values are Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

Requirements

Active California LVN license.
At least 2 years of intake experience in a health care setting.
At least 2 years of EMR system experience.
Good communication, negotiation, and public relations skills.
Autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

Home health experience preferred.
Home Care Home Base experience preferred.

Responsibilities

Direct daily patient referral and intake operations, including oversight of intake policy establishment and implementation.
Ensure compliance with state, federal, and Joint Commission referral and intake requirements.
Implement improved work methods and procedures to ensure patients are admitted according to policy.
Establish and maintain positive working relationships with current and potential referral sources.
Oversee patient education and preparation for home care, initiation of plans of care, and coordination with multiple service providers to support transitions to home care.
Oversee insurance verification and authorization processes to support maximum third-party reimbursement.
Negotiate service pricing with insurance case managers and other payers within established financial and credit parameters.
Assist the Executive Director/Administrator in preparing the annual intake department budget and monitor resource allocation against budget limitations.
Build and monitor community and customer perceptions of the organization as a high-quality service provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Maintain working knowledge of home health contractual relationships and ensure admissions comply with contract provisions.
Maintain working knowledge of community resources and assist referral sources in accessing resources when services are not provided by the organization.
Communicate directly with patients and families, perform data entry, respond to customer requests and concerns, and facilitate a daily intake stand-up meeting.