LVN Intake Coordinator

Muir Home Health•Concord, CA

2d•Onsite

About The Position

Muir Home Health is seeking an experienced and compassionate LVN Intake Coordinator to manage the patient intake process. The role includes communicating with patients and families, entering data, maintaining relationships with customers and referral sources, responding to requests and concerns, facilitating a daily intake stand-up meeting, and overseeing insurance verification and authorization. The position is 100% onsite in Concord, California, and is full-time. The stated pay range is $37.00–$45.00 per hour. Muir Home Health is part of the Cornerstone Group, a network of approximately 75 home health and hospice agencies. The organization describes itself as a local team within a larger group and emphasizes employee-led initiatives, high-quality patient service, and its CAPLICO core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

Requirements

Active California LVN license.
At least 2 years of intake experience in a healthcare setting.
At least 2 years of experience with an EMR system.
Good communication, negotiation, and public relations skills.
Autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

Home health intake experience preferred.
Home Care Home Base experience preferred.

Responsibilities

Direct daily patient referral and intake operations, including oversight of intake policies and their implementation.
Ensure compliance with state, federal, and Joint Commission referral and intake requirements.
Implement improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establish and maintain positive working relationships with current and potential referral sources.
Oversee patient education and preparation for home care, initiation of plans of care, and coordination with multiple service providers to support transitions to home care.
Oversee insurance verification and authorization processes to support maximum third-party reimbursement.
Negotiate service pricing with insurance case managers and other payers within established financial and credit parameters.
Assist the Executive Director/Administrator with preparing the annual intake department budget and monitor resource allocation against budget limits.
Build and monitor community and customer perceptions of the organization as a high-quality service provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Maintain working knowledge of home health contractual relationships and ensure admissions follow contract provisions.
Maintain working knowledge of community resources and help referral sources access them when services are not provided by the organization.