Hospice Intake LVN

Compassus•Napa, CA

7d•$30 - $48

About The Position

The Intake Assessment Nurse LVN accepts referrals from a variety of sources by phone and fax. The position prioritizes referrals to support timely patient admission, processes referral documentation, obtains and verifies physician orders and insurance information, and coordinates with clinical, service, pharmacy, insurance verification, and quality assurance teams. The role applies Medicare and state regulations when accepting referrals and helps ensure visit authorizations and referral packets are complete. The LVN also supports intake team development by maintaining orientation materials, assessing caregiver training needs, instructing and monitoring orientees, providing feedback, and making training recommendations to the Director of Nursing. Additional duties include managing on-call schedules for RNs and LVNs and schedules for intake staff, addressing referral-source concerns, reporting declinations, and communicating the availability of disciplines and service locations. Other duties may be assigned. The position requires California LVN licensure, one year of acute care experience, and one year of home health experience. Driving may be necessary, and proof of a driver license and auto insurance may be requested. The role involves routine standing, walking, manual dexterity, lifting and moving objects up to 50 pounds, visual acuity across multiple ranges, and possible exposure to bodily fluids, infectious diseases, and other conditions typical of healthcare settings. Routine use of standard medical equipment and clinical-care tools is required.

Requirements

Complete the education necessary to attain LVN licensure in California.
At least 1 year of acute care experience.
At least 1 year of home health experience.
California Licensed Vocational Nurse (Vendor Managed) certification/license required upon hire.
Ability to perform basic arithmetic, including calculating rates, ratios, and percentages.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions effectively.
Ability to understand, read, write, and speak English.
Strong written and verbal communication, interpersonal, and customer service skills.
Good organizational skills.
Knowledge of computers.
Knowledge of home health compliance issues and payer coverage requirements related to eligibility for services.
Ability to meet the stated physical demands, including standing, walking, manual dexterity, lifting and moving objects up to 50 pounds, and visual acuity requirements.
Comply with state driving laws if driving is necessary; provide proof of driver license and auto insurance upon request.

Nice To Haves

Knowledge of the home health referral process is preferred.

Responsibilities

Prioritize daily referrals to support timely patient admission.
Answer telephone calls promptly and courteously.
Check and follow up on ECIN and iNEXX referrals daily.
Scan referral information into All Docs.
Accurately transcribe medical and insurance information from faxed documentation and phone referrals.
Verify and obtain physician orders.
Determine whether insurance is contracted with SJHH to support appropriate financial reimbursement.
Interface with the Insurance Verification Specialist as needed.
Communicate with the Clinical Manager and Service Coordinator to coordinate services.
Keep the Pharmacy Department informed of upcoming referrals and fax final hard copies.
Apply Medicare and state regulations when accepting home health referrals.
Create and maintain an intake orientation manual and assess caregiver skills to identify training needs.
Instruct and monitor the work of orientees.
Provide constructive feedback for intake team members and update the Director of Nursing.
Recommend training and skill development to the Director of Nursing.
Create and manage weekday, weekend, and holiday on-call schedules for RNs and LVNs.
Coordinate referrals with QA and eligibility, ensuring initial visit authorization and corrections to authorizations as needed.
Assist with resolving referral-source complaints, concerns, and requests.
Review referral packets to ensure completion.
Provide daily declination reports to the Executive Director.
Contact referral sources about discipline availability and geographical locations of available resources.
Create and manage schedules for intake staff.
Perform other duties as assigned.