Intake Coordinator

Children's Specialized ABA • Eatontown, NJ

7d • $22 - $26 • Onsite

About The Position

The Intake Coordinator facilitates the onboarding of patients into ABA services and serves as a key point of contact for families. The role ensures that required information and paperwork are completed accurately and efficiently, and works with clinical staff and families to coordinate schedules that support appropriate treatment plans. This is a full-time, on-site position at the Eatontown, New Jersey EI Center, with core hours of 8:30 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• High school diploma or equivalent.
• At least one year of experience with intake and scheduling in a healthcare setting.
• Strong communication skills.
• Attention to detail.

Nice To Haves

• Experience in an ABA setting.

Responsibilities

• Complete intake phone calls for new client referrals.
• Educate families about the services provided.
• Verify client insurance benefits and determine eligibility.
• Communicate insurance benefits and financial obligations to families.
• Accurately enter data and document communications in the EHR and other software.
• Update client availability for therapy.
• Enter and update client schedules, using discretion to modify them as needed.
• Schedule clients appropriately to maximize their authorization.
• Communicate schedule changes to the full team, including families, RBTs, and BCBAs.
• Use judgment to address concerns about filling schedules and other client concerns.
• Enter authorizations into the EHR.
• Audit EHR records for accuracy and completeness.
• Evaluate staffing needs and communicate them to the team.
• Attend team meetings and communicate current needs.
• Identify and address scheduling and staffing adjustments based on client satisfaction feedback.
• Use judgment when coordinating schedules for other professionals, including SLPs, OTs, psychologists, and social workers.
• Perform other duties as assigned.

Benefits

• Up to 19 paid days off in the first year, including PTO, sick time, and holidays; accrued, with paid time off increasing with tenure.
• Medical coverage at no cost for the employee, with buy-up coverage available for dependent or partner coverage.
• Voluntary dental and vision coverage.
• Short-term disability coverage.
• Critical illness coverage.
• Free $50,000 life insurance policy.
• Free Employee Assistance Program (EAP).
• 401(k) retirement savings plan.
• Company discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED