Intake Coordinator

Luminary Hospice•Fort Wayne, IN

About The Position

The Intake Coordinator manages all aspects of the patient intake process, including building and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and overseeing insurance verification and authorization. The role coordinates daily referral and intake operations, supports compliant and timely admissions, and helps ensure patients transition smoothly to home hospice care. The position also monitors referral trends and community perceptions, supports service improvement, maintains knowledge of contractual relationships and community resources, and participates in quality assessment and performance improvement activities as assigned. The role reports to the Executive Director.

Requirements

Ability to market and deal tactfully with internal and external customers and the community.
Proficiency in MS Office applications and ability to learn department- and job-specific software systems.
Demonstrated organizational skills.
Effective verbal and written communication skills.
Analytical problem-solving skills.
High attention to detail and a high degree of accuracy.

Nice To Haves

Three to five years of experience in health care.
At least one year of experience with Medicare Hospice Certification and CHAP guidelines.

Responsibilities

Coordinate daily patient referral and intake operations, including direct oversight of establishing and implementing intake policies.
Ensure compliance with state, federal, and CHAP referral and intake regulatory requirements.
Implement improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establish and maintain positive working relationships with current and potential referral sources.
Support seamless patient transitions to home care through patient education and preparation for home hospice care, initiation of the plan of care, and coordination with multiple service providers.
Oversee insurance verification and authorization processes to ensure maximum third-party reimbursement.
Build and monitor community and customer perceptions of Luminary Hospice as a high-quality service provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Provide input to identify opportunities for additional or improved services that meet unmet customer needs.
Maintain working knowledge of Luminary Hospice of Indiana, LLC contractual relationships and ensure patients are admitted according to contract provisions.
Participate in quality assessment performance improvement teams and activities as assigned.
Maintain working knowledge of community resources and assist referral sources in accessing resources when Luminary Hospice does not provide the services.
Perform other duties as assigned.